Senior Cast Member

The Walt Disney Company; Greater London; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Free Park Entry

Disney Discounts

Job summary

The Walt Disney Company is seeking a Senior Cast Member for the London store. You will represent the Disney brand, deliver magical guest experiences, and mentor Cast Members to maintain high energy, impeccable service, and outstanding store presentation.

The role focuses on guest engagement, product knowledge, and executing Disney standards in a fast-paced retail environment. This is a permanent, full-time position based in London with a 39-hour week, supporting our Disney Store operations in

Qualifications

• Guest-focused role requiring high-energy service.
• Strong verbal and written communication skills.
• Ability to prioritise tasks and manage time in a fast-paced environment.
• Retail experience preferred.
• Mentoring and supporting team members is a plus.

Responsibilities

• Contributes to impeccable store presentation and merchandising standards.
• Takes responsibility for stage movements and POS accuracy.
• Monitors and executes VM standards in delivery, markdowns, replenishment.
• Provides feedback to Managers and Cast Members to uphold Disney Brand standards.
• Maintains a neat, organised store on stage and backstage for stock visibility.
• Supports stock deliveries and replenishment to agreed standards.

Skills

Guest service

Communication

Teamwork

Retail experience

Attention to detail

Job description

Job ID 10162630 Location London, United Kingdom Business Disney Store Date posted Oct. 20, 2026

This is a permanent position of employment, and the required hours 39 hours per week.

About the Role & Team

This is an exciting opportunity to support our store at London (Selfridges). The Senior Cast Member will play a key role in bringing Disney magic to Guests. This role will represent the Disney brand, and engage Guests in magical experiences throughout the Store. Their standards are consistently high, and they set the example for exceptional Guest Service that exceeds Guest expectations, focusing on creating unique and memorable experiences at every interaction while maintaining the integrity of the Disney brand and adhering to grooming guidelines. They are a mentor and a role model for Cast Members, and they support the store managers to create a high energy work environment, to drive the company’s initiatives and to achieve its goals.

What You Will Do

Show

• Contributes to impeccable maintenance of company visual merchandising standards, including window displays to ensure store presentation is outstanding
• Able to take responsibility for stage movements, including checking correct POS
• Participates and monitors VM standards in delivery, markdowns, recovery and replenishment
• Provides feedback to Managers and Cast Members to ensure Disney Brand standards are constantly achieved.
• Takes a proactive role in maintaining Disney brand standards.
• Maintains a neat and organised Store both on stage and back stage so that product is clearly represented and available for replenishment.
• Maintains and participates in producing company visual standards to present an outstanding Store environment.
• Ensures that all new product is on stage so that the Guest experiences the most current assortment.
• Assists with stock deliveries and replenishment to agreed standards.
• Participates in markdowns, event set-up and Stage Sets.

Sales

• Drives positive results in key performance indicators including sales, conversion, AGS, UPT, and Magic Touch and able to explain these KPIs to cast members
• Provides support and guidance to Cast Members to achieve Talk-Ups
• Sets priorities and manages time effectively and efficiently
• Knows how to provide guest service and which tasks need to be completed in order for the store to achieve sales results (and does them without needing to be asked) using their own initiative
• Able to stage manage if required Achieves financial and productivity goals, as agreed with the management team, through appropriate actions and use of Guest service behaviours.
• Sets priorities and manages time effectively and efficiently.
• Welcomes every guest with a smile and makes eye contact with them, accompanying them through the sales process.
• Performs effective till transactions that enhance the Guest perception and observes all relevant SOPs protecting Company assets including cash handling.

Service

• Sets the example for Cast Members of how to provide guests with a Magical Experience by making the Guest the number one priority
• Promotes Guest loyalty by demonstrating thorough product knowledge and providing exceptional guest service.
• Provides friendly, accurate and efficient service.
• Listens and asks questions to identify and meet Guests’ needs.
• Engages Guests at their level allowing them to become a part of the story
• Adapts to changing needs of Guests while maintaining a high level of service.
• Learns quickly when facing new obstacles. Uses information to find solutions for Guests and challenges.
• Uses creativity, language, store tools and product to bring stories to life.
• Performs scripted and non-scripted events for Guests in both one-on-one and group settings.
• Mentors, trains and always available to help Cast Members to be able to provide Magical Guest Service

Contribution

• Follows all safety guidelines.
• Demonstrates awareness of and compliance to Company Policies (including Loss Prevention and Health and Safety Procedures) and local employment laws and is able to explain these to Cast and Management.
• Ensures integrity of the brand by maintaining Disney Store standards of grooming guidelines and behaviour.
• Participates in Company sponsored events that integrate the Disney brand into the local community (VoluntEARs)
• Supports initiatives that give back and have a positive impact on the internal and the external community.
• Processes delivery in a fast and accurate manner following all guidelines and achieving process goals.
• Ensures accuracy when completing Stock Inventory Counts and tasks.
• Supports the Management team with Day-to-Day Administration
• Able to assume key holder responsibilities observing all Company policies and procedures
• Understanding and adhering to the Health and Safety guidelines in regard to manual handling and the use of ladders, as appropriate.
• Additional responsibilities and duties will be assigned based on the needs of the business

Required Qualifications & Skills

• Passion for interacting with Guests of all ages.
• Attention to detail and ability to prioritise Guests and tasks.
• Time management and organisational skills.
• Retail/service experience preferred
• Success in taking responsibility in a team
• Experience of training or helping other team members preferred
• Good communication skills.
• Professional appearance.

The Perks

• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Disclaimer

This position is withThe Disney Store (UK) Ltd, which is part of a business we call Disney Store.

The Disney Store (UK) Ltd is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

Hiring Process

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