Senior Case Worker: Medico-Legal Liaison & Coordination

Communicourt; Tyburn; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

GP helpline and counselling

Volunteer days

Extra annual leave

Long service awards

Job summary

NRC is seeking a Senior Case Worker to support medical experts and coordinate communication with solicitors. This hands-on role acts as a high-level PA/EA and complex administrator, ensuring reports and correspondence are accurate, polished and delivered on time.

You will be a trusted point of contact, manage deadlines, and maintain strong professional relationships while supporting report progression and case coordination in a specialist medico-legal service.

Qualifications

• Strong experience as a PA/EA/senior administrator, case coordinator or similar complex support role.
• First-class organisation with ability to manage competing priorities and deadlines.
• Excellent written communication and document formatting skills.
• Natural relationship-builder with professional, clear English.

Responsibilities

• Manage an allocated caseload and provide tailored administrative support to medical experts.
• Build professional relationships with experts, solicitors and colleagues.
• Act as central liaison, manage emails, updates, actions and deadlines.
• Format and quality-check reports, letters and case correspondence.
• Keep stakeholders informed, manage expectations and resolve issues with diplomacy.
• Adapt approach to different working styles and occasionally support outside normal hours.
• Share ideas with Operations Director to improve processes.

Skills

PA/EA experience

Case coordination

Relationship-building

Attention to detail

Communication

Job description

NRC is seeking a Senior Case Worker to support medical experts and coordinate communication with solicitors. This hands-on role acts as a high-level PA/EA and complex administrator, ensuring reports and correspondence are accurate, polished and delivered on time.

You will be a trusted point of contact, manage deadlines, and maintain strong professional relationships while supporting report progression and case coordination in a specialist medico-legal service.