Senior Case Manager

West London NHS Trust; London; On-site; GBP 32,000 - 40,000; Full time

Job summary

West London NHS Trust seeks a registered nurse to join their multidisciplinary team. The role involves complex patient care management, requiring strong clinical skills and the ability to collaborate across teams. The ideal candidate will bring their passion for patient wellbeing and a commitment to NHS values.

Qualifications

• Degree in Nursing, Paramedic, Physiotherapist, or Occupational Therapist required.
• Registered with NMC or HCPC.
• Experience working at Band 6 level with patient management.

Responsibilities

• Manage patient episodes of care, including complex cases.
• Participate in multidisciplinary teams and clinical supervision.
• Conduct clinical history taking and assessments.

Skills

Communication skills

Clinical examination skills

Team leadership

Decision-making

Education

Degree / Diploma in Nursing

Registration with NMC

Level 2 Maths and English

Tools

Patient Records Systems

NEWS2/SBAR

Job description

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Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person specification

Qualifications

Essential criteria

• Degree / Diploma in Nursing, Paramedic, Physiotherapist or Occupational Therapist
• Registration with NMC as a nurse or HCPC as an allied health professional
• Attained at least Level 2 Maths and English (equivalent to GCSE grade 9-4 (A*-C))

Desirable criteria

• Non-Medical Prescribing
• Cannulation/ IV Therapy
• Leadership Training

Experience

Essential criteria

• Working in MDT
• Substantive experience working at Band 6 level
• Teaching and mentoring students
• Managing sub -acute episodes of care or long term conditions.
• Medicines reconciliation
• Experience of advance care planning and End of Life care identifying and managing clinical situations working with Coordinate My Care (or similar system) requirements.
• Experience of undertaking complex assessments and to manage short term episodes of care.
• Experience of participating in Clinical Supervision.
• Experience of working collaboratively with a variety of agencies and professionals and across organizational boundaries.

Desirable criteria

• Experience in managing, auditing, and evaluating services, discharge process
• Quality Improvement Projects
• Community experience
• NHS Leadership Programme

Knowledge & Skills

Essential criteria

• Significant knowledge across a range of patient conditions, including frailty, dementia, delirium, falls, COPD, Hypertension, heart failure, UTI - acute on chronic illness.
• Knowledge, understanding and awareness of memory impairment, cognition and the effects on health and wellbeing.
• Knowledge and ability to use NEWS2/SBAR.
• Knowledge of clinical governance processes, risk assessment and personal accountability. Datix Incident reporting and reviews

Desirable criteria

• Knowledge of current NHS and policy initiatives
• Skilled decision maker with sensitivity to political and organisational issues.

Skills

Essential criteria

• Ability to perform in depth Clinical History taking and clinical examination skills
• Ability to lead and present in MDT and handovers
• Competent across a range of IT packages incl Microsoft Office and Patient Records Systems
• Considers consequences and impacts of decisions and is decisive in times of change, challenge and ambiguity.
• High level communication skills, confident and open style of communication; routinely tests for understanding of own message.
• Ability to work alongside partner organisations and collaborate on joint care planning.

Desirable criteria

• Experience of managing acute episodes of care, cellulitis, urinary tract infection (UTI), falls, functional, mobility, cognitive impairment.
• Experience of venepuncture.
• Experience of working in an acute setting with high acuity patients i.e. London Ambulance Service, A&E, Intensive Therapy Unit
• Experience of delivering short term episodes of care i.e. from 3 - 7 days
• Experience of prioritising and managing own workload.
• Evidence of own Clinical Supervision/ Reflective Practice
• Experience of safe patient handling

Other Requirements

Essential criteria

• Self awareness - knows own strengths and weaknesses. Empowers others to achieve goals, adopts a" can do" approach.
• Contributes towards improving quality in own work area and encourage others to do so.
• Self management - demonstrates personal resilience, recognises the anxieties of others and helps them manage appropriately.
• Deals with criticism constructively and recognises how issues relate to the "greater good of patient care"
• Personal Integrity - Has a strong commitment to openness, honesty, inclusiveness and high standards.
• Promotes partnership and collaboration and demonstrates respect to manager and team colleagues.
• Has the ability to harness the views and contributions of others
• Have insight into own strengths and development areas with respect to the trusts values and behaviours
• Shows flexibility and adaptability to changing situations and team circumstances. Able to provide evidence of where you have demonstrated the Trust's Values and behaviours
• Able to demonstrate excellence in Customer Service.
• Used to working in a busy environment, ready and willing to work long days and weekends.

As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution.

We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications.

By applying for this post you are agreeing to West London NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, you will be required to undergo a pre-employment checks which can take between 4-8 weeks . After which your information will also be transferred into the national NHS Electronic Staff Records system (ESR ).

Please ensure you include email addresses for your referees which MUST be at supervisory or managerial capacity covering the last 3 years of employment to date to avoid delay in the recruitment process.

West London NHS Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

We encourage the thoughtful use of technology as a demonstration of strong time management and a commitment to innovation. However, we encourage applicants to personalise their recruitment application to showcase their unique skills and experiences.

While AI-generated content can be a helpful tool, relying solely on generic responses instead of highlighting your own strengths and achievements may impact the success of your application. The success of an application will always be assessed against the essential and desirable criteria for the role, so it is important to ensure that your application and any supporting information clearly demonstrate how you meet these requirements.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• JD and PS (PDF, 359.7KB)