Bridging Case Manager

MyWork; London; Remote; GBP 30,000 - 50,000; Full time

Job summary

MyWork is seeking an experienced Bridging Case Manager to play a vital role in processing applications with next-gen technology. This fully remote role requires managing customer cases efficiently while ensuring accurate communication and compliance with lender requirements. Ideal candidates will have a strong background in the mortgage industry and a commitment to providing excellent customer service.

Benefits

Market-leading salary

Monthly bonus scheme

21 days holiday plus Bank Holidays

Monthly Perkbox perks

Pension with True Potential Investor

BUPA health insurance

Regular team socials

Permanent work-from-home setup with equipment provided

Qualifications

• 2+ years experience in the Bridging and Commercial mortgage industry.
• Experience in case management (packaging/processing) or administration is preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Verify cases at the ‘Pack In’ stage to meet lender requirements.
• Manage client correspondence from the ‘Pack In’ stage.
• Ensure submitted cases meet all potential lender requirements.

Skills

Customer Management

Case Processing

Attention to Detail

Proactive Management

Job description

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Are you an experienced Bridging Case Manager? Ready to use next-gen technology to process applications more quickly and efficiently?

We have an exciting opportunity with one of our exclusive clients.

As a Bridging Case Manager, you’ll play a crucial role in packaging the right products for a continuous stream of customers.

Your key responsibilities will include:

• Fully verifying each case at the ‘Pack In’ stage to meet lender requirements for the recommended product.
  
• Producing a comprehensive list of case requirements for the client’s adviser to communicate to the client.
  
• Ensuring each case requirement is clearly understood by the client’s adviser.
  
• Managing all client correspondence from the ‘Pack In’ stage and processing any received documentation.
  
• Maintaining and organizing your client case list and daily workflow meticulously.
  
• Delivering a consistent conversion rate from ‘Pack In’ to ‘Funded’.
  
• Working closely with Bridging Advisers to keep them informed of each case’s status.
  
• Ensuring submitted cases meet all potential Lender Requirements and are processed within the appropriate Lender service level agreements.
  

Requirements

To excel in this role, you’ll need:

• 2+ years experience in the Bridging and Commercial mortgage industry, preferably in case management (packaging/processing) or administration.
  
• Ability to manage multiple customers proactively and efficiently in a fast-paced environment.
  
• Dedication to providing each customer with the care, attention, and support they need through the often stressful process.
  

You’ll become part of a smart, innovative, and industry-leading company. Benefits include:

• Market-leading salary reflecting your skills and value.
  
• Monthly bonus scheme.
  
• 21 days holiday, plus Bank Holidays (with an extra day for each year of service, up to 25 days plus bank holidays).
  
• Monthly Perkbox perks: great deals on holidays, shopping, cinema tickets, car rental, and more.
  
• Pension with True Potential Investor.
  
• BUPA health insurance.
  
• Regular team socials.
  
• Permanent work-from-home setup with all IT equipment provided.
  
  

Sound good? We’d love to hear from you.

Job Description

This is a remote position.

Bridging Case Manager

Fully Remote (Must be based in the UK)

Are you an experienced Bridging Case Manager? Ready to use next-gen technology to process applications more quickly and efficiently?

We have an exciting opportunity with one of our exclusive clients.

As a Bridging Case Manager, you’ll play a crucial role in packaging the right products for a continuous stream of customers.

Your key responsibilities will include:

• Fully verifying each case at the ‘Pack In’ stage to meet lender requirements for the recommended product.
  
• Producing a comprehensive list of case requirements for the client’s adviser to communicate to the client.
  
• Ensuring each case requirement is clearly understood by the client’s adviser.
  
• Managing all client correspondence from the ‘Pack In’ stage and processing any received documentation.
  
• Maintaining and organizing your client case list and daily workflow meticulously.
  
• Delivering a consistent conversion rate from ‘Pack In’ to ‘Funded’.
  
• Working closely with Bridging Advisers to keep them informed of each case’s status.
  
• Ensuring submitted cases meet all potential Lender Requirements and are processed within the appropriate Lender service level agreements.
  

Requirements

To excel in this role, you’ll need:

• 2+ years experience in the Bridging and Commercial mortgage industry, preferably in case management (packaging/processing) or administration.
  
• Ability to manage multiple customers proactively and efficiently in a fast-paced environment.
  
• Dedication to providing each customer with the care, attention, and support they need through the often stressful process.
  

Benefits

You’ll become part of a smart, innovative, and industry-leading company. Benefits include:

• Market-leading salary reflecting your skills and value.
  
• Monthly bonus scheme.
  
• 21 days holiday, plus Bank Holidays (with an extra day for each year of service, up to 25 days plus bank holidays).
  
• Monthly Perkbox perks: great deals on holidays, shopping, cinema tickets, car rental, and more.
  
• Pension with True Potential Investor.
  
• BUPA health insurance.
  
• Regular team socials.
  
• Permanent work-from-home setup with all IT equipment provided.
  
  

Sound good? We’d love to hear from you.

Requirements
To excel in this role, you’ll need: 2+ years experience in the Bridging and Commercial mortgage industry, preferably in case management (packaging/processing) or administration. Ability to manage multiple customers proactively and efficiently in a fast-paced environment. Dedication to providing each customer with the care, attention, and support they need through the often stressful process.