Senior Cargo Operations Agent

Qatar Airways; Hounslow; On-site; GBP 30,000 - 42,000; Full time

Job summary

Qatar Airways Cargo Operations in London is seeking a Senior Cargo Operations Agent to oversee end-to-end cargo handling, ensure compliance with safety and security regulations, and coordinate with customers and ground handlers.

The ideal candidate has at least 3 years in air cargo operations, understands cargo reservations, and holds knowledge of IATA/TACT and Dangerous Goods Regulations, with strong English and computer skills.

Qualifications

• Minimum 3 years of hands-on experience in air cargo operations.
• Understanding of Air Cargo Operations and Cargo Reservations.
• Knowledge of IATA/TACT and Dangerous Goods Regulations.
• Computer literate and proficient in English.

Responsibilities

• Support supervision in developing operational plans and provide quality customer support.
• Coordinate with Ground Handling Agents and Head Office Cargo to ensure high-quality import/export service.
• Supervise a functional area/station impacting operations and safety compliance.
• Liaise with external service providers to meet safety, security and service standards.
• Represent Qatar Airways when dealing with external service providers and HQ as required.
• Monitor regulatory changes affecting services and operations.
• Report hazards and incidents related to cargo operations.
• Assist in managing disruptions or emergencies in freighter operations.

Skills

Air Cargo Operations

Cargo Reservations

IATA/TACT knowledge

Dangerous Goods Regulations

English language

Computer literacy

Education

Relevant college or university qualifications

Job description

General Information

Ref # 234353

Location: United Kingdom-London Heathrow

Job family: Cargo & Airport Operations

Closing Date: 2026-09-07

About The Role

The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next Generation programme. The roadmap encapsulates the journey to bring about changes both internally and externally with the objective to simplify business engagements with Qatar Airways Cargo regardless whether the task on hand is complex or simple.

To support our VISION 2027 roadmap, we are looking for talents – the bold, the imaginative and the change-maker. All of whom will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of The Next Generation of change-makers.

Become the ambassador and the orchestrator of Qatar Airways Cargo VISION 2027.

We are pleased to announce this incredibly exciting opportunity to be part of Qatar Airways, Cargo Operations team as a Senior Cargo Operations Agent in our office in London.

Join the #MovedByPeople family and leave a mark as part of Cargo Operations. We care, we lead and we have fun managing small to large-scale business transformation projects to offer simple service to our customers while connecting global communities.

The role will involve providing Cargo Operations and Customer Service Functions including interaction with Customers and GHA for both Import and Export Cargo. The role will also secure proper Operational and Customer Service support to enable station to meet the Cargo Target as well as ensuring full compliance at all times with all Safety and Security Regulations and Procedures as per Host State and Company Requirements. Identify needs and improve Cargo Service and operational performance for station.

Some Of The Tasks Include

• Support the immediate supervisor in developing operational plan and to provide quality customer Support the immediate supervisor in developing operational plan
• Liaise with Local Ground Handling Agents and with Head Office Cargo Department to ensure/enhance a high-quality service provided by QR both import and export.
• Responsible for supervision and control of a functional area/station (e.g. the station, cargo operation, freighter ramp operation, freighter aircraft turnaround activities etc.) that has a direct impact on operations.
• Liaise with external service providers to ensure the operation is safe, secure, compliant and efficient; has satisfactory performance and services provided are up to Qatar Airways standards and expectation.
• Provides general representation on behalf of Qatar Airways when dealing with external service providers including but not limited to Ground Handling Agent/Cargo Agents, Freight Forwards, Airlines and other entities locally, in coordination with QR headquarters, as required.
• Liaise with Line Manager and/or Head Office of any Customs/Government regulation change that may affect services and the operation.
• Report operational Safety, Security and Occupational Health Safety (OHS) related hazards and any incident or accident within cargo operations
• Continued monitoring of the external service providers at the assigned station(s), through various means, to ensure their performance meets regulatory requirements as well as safety, security, quality, operational and service standards as defined by Qatar Airways.
• Support the management of freighter aircraft or cargo operations disruptions or emergency situations.

Qualifications

About you

• Relevant College or University qualifications with a minimum of 3 years’ experience on the job.
• Understanding of Air Cargo Operations and Cargo Reservations.
• Knowledge in Cargo Sales will be an added advantage.
• Knowledge of IATA/TACT and Dangerous Goods Regulations.
• Computer Literate and command of English language.

You must have the legal right to live and work in the UK

Eligibility for internal candidates:

• All internal candidates can only have three active applications at any point in time.
• All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role.