Cargo Operations Manager - UK&I

Qatar Airways; Hounslow; On-site; GBP 70,000 - 100,000; Full time

Job summary

Qatar Airways in London Heathrow seeks a Cargo Operations Manager to lead smooth cargo operations in the UK&I region, coordinating with GHA’s, service providers and station staff. You will ensure regulatory compliance with IATA standards and maintain high service quality while driving cost efficiency.

Responsibilities include SOP implementation, KPI management, and collaboration with regional heads to optimize ground handling and operations.

Qualifications

• Strong experience in airfreight sales management.
• Ability to build relationships and influence.
• Commercial acumen and ability to identify market and industry trends.

Responsibilities

• Recommend improvements to services while reducing regional costs.
• Establish and monitor SOPs with GHA staff to ensure smooth cargo operations.
• Manage KPIs and SLAs with service providers and GHAs to meet QR service levels.
• Oversee ground handling activities to ensure cost-effective, efficient and safe operations.
• Minimize discrepancies and non-conformances to reduce claims and penalties.
• Ensure safety, security and regulatory compliance in local markets.
• Liaise with authorities to obtain permissions and ensure regulatory compliance.
• Maintain on-time aircraft performance by preventing delays in ground ops.
• Evaluate industry best practices to add value to operations.
• Support RFP processes with HQ, Contracts and Procurement.

Skills

Airfreight Sales Management

Relationship building

Market awareness

Education

High school/ Vocational/ Diploma

Job description

General Information

Location: United Kingdom-London Heathrow

Closing Date: 2026-08-17

Description

Description - External

We are recruiting for Cargo Operations Manager based in London Heathrow.

The selected candidate will be responsible for smooth cargo operations at the UK&I Region through close coordination, supervision and negotiation with the GHA’s, local service providers and staff within the stations. Continuously monitor and develop adherence to regulations outlined by local authorities, regulatory bodies and ensure strict compliance to IATA regulations for effective moment of inbound and outbound cargo whilst reducing operational costs involved, whilst continually improving customer satisfaction.

Accountabilities

• Make recommendations and suggestions to enhance services offered whilst reducing operational costs incurred in the region. Further be a part of the airline operating committee to address infrastructure issues etc.
• Implement, establish and monitor standard operating procedures (SOP) with the GHA’s in the region to ensure smooth cargo operations with consistently high levels of quality. This also includes Streamlining polices with GHA staff in order to follow procedures in the absence of cargo staff at the respective station.
• Manage KPI and Service Level Agreements with the service providers and/ or GHAs in local markets to ensure the operational performance meets QR’s required service levels.
• In collaboration with Station and Regional Head, manage the station/ region’s ground handling activities and ensure that they are carried out on a cost effective, efficient and safe manner.
• Ensure discrepancies and non-conformances are minimized in order to reduce claims and penalties at the respective station to increase customer satisfaction and reduce carrier liability.
• Ensure management of Safety, Security, and Operational compliance matters in the local markets.
• Establish strong contacts with authorities and regulatory bodies. Liaise with local Government/ Customs Authorities to obtain permissions and to comply with regulatory issues related to Cargo operations.
• Maintain aircraft on time performance and ensure no delays occur due to ground operations.
• Ensure constant evaluation of best industry practices, detecting those that can add value to the operation.
• Support RFP (request of proposal) with HQ, Contracts and Procurement for existing or new operation.
• Ensure smooth working relations between local Cargo Staff and Airport Services Manager and that efficiency is achieved through ensuring well maintained and clear station agreements and Local Operating Procedure in place to safeguard a smooth operation.

Qualification

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Qualifications - External

• High school qualification/ Vocational Qualification/ Diploma or Equivalent with minimum 5 years of job-related experience
• Strong experience in Airfreight Sales Management
• Ability to build relationships and influence.
• Commercial acumen and ability to identify market and industry trends.

You must have the legal rights to live and work in the UK to be considered for this role.