Senior Campus Hub Officer (FTC- 11 months) Part -Time - (21 hours per week)

The University of Law; Nottingham; On-site; GBP 17,000 - 20,000; Part time

Benefits offered by this job

22.8 days annual leave

Staff and student discounts

Private Medical Scheme

Life Assurance

Contributory Pension Scheme

Season Ticket Loans

Student Discounts

Job summary

The University of Law is seeking a Senior Campus Hub Officer on a fixed-term 11-month contract for the Nottingham campus. This part-time post (21 hours/week, on-site) involves welcoming students, managing enquiries, coordinating events and supporting enrolment, assessments and campus operations.

You will deputise for the Campus Hub Manager, coordinate events, deliver Right to Study checks when required, and collaborate with faculties, student services and external partners to enhance the student

Qualifications

• Experience delivering excellent customer service within education or similar environment.
• Experience coordinating events or activities amidst multiple priorities.
• Handling complex or sensitive enquiries with confidentiality and empathy.
• Strong organisational and interpersonal skills with attention to detail.
• Experience using IT systems, databases or CRM to record enquiries.
• Ability to work independently and collaborate with stakeholders.
• GCSE English and Maths at grade C/4 or above, or equivalent.
• Experience deputising for a manager or supervising colleagues.
• Experience supporting international students and Right to Study checks.
• Experience coordinating assessments, invigilators or campus events.
• Knowledge of safeguarding, GDPR, equality & inclusion, student wellbeing.
• Customer service training or a relevant degree.

Responsibilities

• Deputise for the Campus Hub Manager when required.
• Coordinate and deliver student events, inductions and on-campus assessments.
• Support student enrolment, registration, ID checks and international services.
• Serve as senior point of contact for enquiries and escalate matters appropriately.
• Oversee invigilators and smooth delivery of assessments.
• Collaborate with academic teams, Facilities, Timetabling and partners.
• Promote student engagement through campus events and activities.

Skills

Customer service

Event coordination

Stakeholder collaboration

IT systems

Communication

Education

GCSE English & Maths

Tools

CRM platforms

Job description

At The University of Law, our students are at the heart of everything we do. We’re now looking for a Senior Campus Hub Officer (FTC- 11 months) to join our Student Enquiries & Campus Services team in our Nottingham campus and play a central role in delivering an outstanding, student-focused campus experience.

This is a fixed term contract (11 months) offered on a Part-Time basis (21 hours per week) working onsite at our Nottingham campus with no opportunity of hybrid/remote working. From time to time, there may be a requirement for occasional weekend working based on business needs.

At The University of Law, our students are at the heart of everything we do. We’re now looking for a Senior Campus Hub Officer to join our Student Enquiries & Campus Services team and play a key role in delivering an outstanding, student-focused campus experience.

In this role, you will help deliver a welcoming and supportive service through the Campus Hub, providing students with accurate information and assistance while coordinating events and activities that enhance the student experience. Working closely with colleagues across the University, you will support campus operations, student enrolment and registration, assessments and events, helping to create a positive and inclusive environment for all students.

As Our Senior Campus Hub Officer, You Will

• Deputise for the Campus Hub Manager as and when required, supporting the effective running of the Campus Hub and wider operational activities.
• Coordinate and deliver student events, inductions, welcome fairs, workshops and on-campus assessments.
• Support student enrolment, registration, ID card issuance and international student services, including Right to Study checks where required.
• Act as a senior point of contact for student enquiries, resolving queries and escalating complex or sensitive matters appropriately.
• Oversee invigilators and support the smooth delivery of on-campus assessments.
• Work collaboratively with academic teams, Facilities, Timetabling, the Student Union and external partners to enhance the student experience.
• Promote student engagement through campus events, social media and student activities.

The experience you will bring:

• Experience delivering excellent customer service or student support, ideally within higher education or a similar service environment.
• Experience coordinating events or activities and managing competing priorities in a busy environment.
• Experience handling complex or sensitive enquiries with professionalism, confidentiality and empathy.
• Strong organisational, communication and interpersonal skills, with excellent attention to detail.
• Confidence using IT systems, databases or CRM platforms to record and manage enquiries.
• The ability to work independently, use initiative and collaborate effectively with a range of stakeholders.
• GCSE English and Maths at grade C/4 or above, equivalent qualifications, or relevant experience.
• Experience deputising for a manager, supervising colleagues or supporting Student Ambassadors.
• Experience supporting international students, including Right to Study checks or UKVI compliance.
• Experience coordinating assessments, invigilators or campus events.
• Knowledge of safeguarding, GDPR, equality, diversity and inclusion, and student wellbeing.
• Customer service training or a relevant degree.

You can view the full job description here and its associated Roles and Responsibilities.

Closing date for application is Sunday 15th November 2026

The 11-month FTC, will this take effect from the successful appointment start date

Why join us?

Along with a competitive £18,600 per annum (pro rata, based on 21 hours per week), you’ll enjoy:

• A generous annual leave entitlement of 22.8 days per year, including bank holidays.
• Access to a wide range of staff and student discount platforms
• Private Medical Scheme and Life Assurance
• Contributory Pension Scheme
• Season Ticket Loans and Student Discounts

Benefits & Wellbeing information

Be part of a diverse and inclusive community

We are committed to ensuring our workforce is reflective of our diverse student population. We actively seek to increase representation across all backgrounds and identities, and we provide support and adjustments throughout the recruitment process.

For more information, please contact [e-mail]

Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk).

Please note we are not a licensed sponsor.

Some posts within the University are subject to a DBS check - you will be notified of this during the application process.