Senior Calypso Support Analyst

EPAM Systems; United Kingdom; Remote; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Private Healthcare Package

Pension

Employee Assistance Programme

Enhanced Maternity policy

Group Life Protection

Job summary

EPAM Systems is seeking a Senior Calypso Support Analyst to provide day-to-day application support for the Calypso trading and risk platform. You will work with front, middle, and back-office teams to ensure system stability, timely issue resolution, and effective collaboration across technology groups.

The role requires hands-on Calypso experience, incident/problem management skills, and strong SQL troubleshooting. Open to relocation/travel with a focus on supporting global financial clients.

Qualifications

• Calypso knowledge with hands-on experience.
• Experience handling incident management end-to-end.
• Strong problem-solving and root-cause analysis skills.
• Effective stakeholder communication and management.
• Proficient in writing and troubleshooting SQL queries.

Responsibilities

• Provide production support for Calypso across trading, risk, settlements, and accounting modules.
• Monitor batch jobs and interfaces using Calypso Scheduler and monitoring tools.
• Investigate incidents, perform root-cause analysis, and escalate as needed.
• Support trade capture, confirmations, settlements, cash management, and reporting workflows.
• Assist with EOD/SOD processes including P&L, risk, and position reconciliation.
• Troubleshoot pricing, valuation, and market data issues with quants and data teams.
• Support interfaces with upstream/downstream systems (Murex, Swift, GL, risk engines).
• Assist with deployments, patching, and environment refreshes; manage user access.
• Mentor and support junior resources on the team.

Skills

Calypso

Incident management

Problem management

Stakeholder management

SQL queries

Tools

Calypso

Oracle

Sybase

Job description

First Derivative is driven by people, data, and technology, unlocking the value of insight, hindsight, and foresight to drive organizations forward. Counting many of the world's leading investment banks as clients, we help our clients navigate the data-driven, digital revolution that is transforming the financial services sector. Our global teams span across 15 offices serving clients across EMEA, North America and APAC.As an EPAM Systems, Inc. (NYSE: EPAM) company, a leading global provider of digital platform engineering and development services, we deliver advanced financial services solutions by empowering operational insights, driving innovation, and enabling more effective risk management in an increasingly data-centric world. Together with EPAM, we combine deep industry expertise with cutting-edge technology to help clients stay ahead in a rapidly evolving financial landscape, offering comprehensive solutions that drive business transformation and sustainable growth.The Calypso Support Analyst provides day-to-day application support for the Calypso trading and risk platform, ensuring system stability, timely issue resolution, and effective collaboration with front office, middle office, back office, and technology teams. The role blends technical troubleshooting with functional understanding of trade lifecycle processes across asset classes.ResponsibilitiesProvide production support for the Calypso platform across trading, risk, settlements, and accounting modulesMonitor batch jobs, scheduled tasks, interfaces, and system health via Calypso Scheduler and monitoring toolsInvestigate and resolve incidents raised by business users within agreed SLAsTriage issues, perform root cause analysis, and escalate complex problems to support or development teamsSupport users across trade capture, confirmations, settlements, cash management, and reporting workflowsAssist with end-of-day (EOD) and start-of-day (SOD) processes, including P&L, risk, and position reconciliationTroubleshoot pricing, valuation, and market data issues in coordination with quants and market data teamsSupport asset classes such as FX, Rates, Credit, MM, and Derivatives (as applicable)Write and execute SQL queries (Oracle/Sybase) to investigate data issuesReview and interpret Calypso logs, engine outputs, and Java stack tracesSupport interface issues involving upstream/downstream systems (e.g., Murex, Swift, GL, risk engines)Assist with deployments, patch installations, environment refreshes, and user access managementAs a Senior on the team, you will be expected to mentor and support junior resourcesRequirementsA minimum of 3 years of experience as Calypso Support AnalystHands on Calypso application knowledgeExperience of incident and problem managementExcellent stakeholder management skillsOpen to relocation/business travelWe offerPrivate Healthcare PackagePensionEmployee Assistance ProgrammeEnhanced Maternity policyGroup Life Protection BenefitGive as You EarnCycle to Work SchemeEmployee Referral Bonus SchemeDiversity NetworksAccess to a range of skills and certifications