Senior CaaS Service Delivery Lead

La Fosse; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Annual leave up to 30 days

Hybrid working: 4 days in London + 2 w

Private health & dental discounts

Gym membership subsidy

Weekly in-office massages

Mental health support

Enhanced maternity pay

Team socials & incentives

Job summary

La Fosse is expanding its Capability-as-a-Service (CaaS) offering and seeks a Senior Service Delivery Manager to own end-to-end service delivery for client engagements from mobilisation through to delivery and exit.

You will manage senior client stakeholders, govern service quality, performance, and continuity, while collaborating with Solutions Directors and delivery teams to scale the offering and maintain high standards.

Qualifications

• Proven track record delivering outsourced or managed services.
• Experience building and maintaining service delivery processes and SLAs.
• Strong ability to manage senior stakeholder relationships and governance meetings.

Responsibilities

• Own day-to-day delivery of CaaS engagements from mobilisation to delivery and exit.
• Lead regular service reviews, governance meetings and performance reporting.
• Monitor service levels, escalations and corrective actions.
• Plan capacity and demand with clients to ensure the right capability is available.
• Oversee mobilisation, go-live readiness and continuity across engagements.

Skills

Stakeholder management

Service delivery governance

Capacity planning

Mobilisation & transition

Contract & budget management

Client relationship management

Governance & reporting

Education

ITIL Foundation

Tools

SFIA framework

Job description

La Fosse is expanding its Capability-as-a-Service (CaaS) offering and seeks a Senior Service Delivery Manager to own end-to-end service delivery for client engagements from mobilisation through to delivery and exit.

You will manage senior client stakeholders, govern service quality, performance, and continuity, while collaborating with Solutions Directors and delivery teams to scale the offering and maintain high standards.