Senior Business Systems Lead

Community Integrated Care; Widnes; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Retail discounts

Holiday discounts

Cycle to work scheme

Travel discounts through benefits app

Employee Assistance Programme

Wellbeing fund

Job summary

Community Integrated Care is seeking an experienced Business Systems Manager to lead the performance, development and continuous improvement of our essential business systems. The role requires leadership and a passion for delivering excellent service, with weekly on-site presence at our Widnes head office within an hours commute.

You will manage a team delivering system support, collaborate with stakeholders to understand needs, and drive strategic change initiatives that improve efficiency and

Qualifications

• Significant experience supporting and managing business-critical systems.
• Experience leading IT application or business systems support functions.
• Proven experience managing incidents, service requests and escalations within a complex environment.
• Experience delivering system projects, upgrades and change initiatives.

Responsibilities

• Lead the operational management of key business-critical systems, ensuring reliability, performance and effectiveness.
• Manage and develop a team responsible for delivering exceptional system support and service desk performance.
• Build strong relationships with systems change business partners and stakeholders across operational and support services teams to understand requirements and deliver effective solutions.
• Lead complex incident investigations, identify root causes and implement sustainable resolutions.
• Oversee system changes, upgrades, enhancements and improvement initiatives from planning through to implementation.
• Conduct impact assessments and evaluate risks, dependencies and business impacts before changes are introduced.
• Collaborate with Business Systems and IT Development managers to assess the implications of changes to business processes and systems, and co-ordinate development & rollout to ensure the quality and effectiveness of the Change Management Process
• Drive continuous improvement by identifying opportunities to enhance functionality, efficiency and user experience.
• Coordinate the successful transition of projects into business-as-usual operations.
• Work closely with third-party suppliers, technical teams and business leaders to maximise system capability.
• Support organisational transformation and strategic priorities through effective systems leadership.

Skills

Leadership

Stakeholder engagement

Incident management

Change management

Systems optimisation

Education

Degree in IT or related field

Tools

Nourish

Radar

Job description

Community Integrated Care is seeking an experienced Business Systems Manager to lead the performance, development and continuous improvement of our essential business systems. The role requires leadership and a passion for delivering excellent service, with weekly on-site presence at our Widnes head office within an hours commute.

You will manage a team delivering system support, collaborate with stakeholders to understand needs, and drive strategic change initiatives that improve efficiency and