Senior Business Systems Applications Engineer

Bet365 Company; Stoke-on-Trent; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work policy

Job summary

Bet365 Company is seeking a Senior Business Systems Applications Engineer to own critical enterprise platforms, lead technical support, and drive system improvements across SaaS and on‑premise environments.

You will collaborate with internal stakeholders and external vendors to optimize architecture, mentor colleagues, and champion best practices. The role supports a hybrid work-from-home policy.

Qualifications

• Experience supporting SaaS and cloud-hosted enterprise applications.
• Proven ability to diagnose, evaluate and resolve complex architectural and system issues.
• Experience with software vendor management and third‑party tool implementations.

Responsibilities

• Lead delivery, configuration and ongoing maintenance of core business applications across cloud and SaaS environments.
• Conduct advanced root-cause analysis to diagnose and resolve complex incidents across the enterprise stack.
• Collaborate with external software vendors and internal engineering teams to deploy upgrades and enhancements.
• Evaluate existing system architecture to identify performance improvements, automation opportunities and scalability gains.
• Guide and mentor junior colleagues in incident handling and technical standards.
• Collaborate with business stakeholders to align application performance with operational requirements.
• Utilise AI to provide solutions and suggest improvements.

Skills

SaaS & cloud apps

Complex system debugging

Vendor management

Enterprise architecture

Project prioritization

Cross-functional collaboration

Job description

Job Description

Take ownership of critical enterprise platforms and elevate seamless technical solutions as a Senior Business Systems Applications Engineer.

Business Systems Solutions drives the integration, health and evolution of 3rd party and enterprise applications across on-premise, SaaS and cloud environments. The function delivers scalable tools that streamline internal operations and support high-volume global technology operations.

This role focuses on leading technical application support, system implementations and root-cause analysis across sophisticated business platforms. You will collaborate closely with internal stakeholders and external software vendors to optimise system architecture, champion best practice and mentor colleagues.

This role is eligible for inclusion in our hybrid work from home policy.

Qualifications

• Strong background supporting and integrating SaaS and cloud-hosted enterprise applications
• Proven track record in diagnosing, evaluating and resolving complex architectural and system issues
• Expertise in software vendor management and 3rd party tool implementations
• Sound understanding of enterprise system architecture, lifecycles and integration patterns
• Confidence in managing multiple project priorities and high-impact deliverables independently
• Skilled in building collaborative relationships with cross-functional technical and business stakeholders

Additional Information

• Lead the delivery, configuration and ongoing maintenance of core business applications across cloud and SaaS environments
• Conduct advanced root-cause analysis to diagnose and resolve complex technical incidents across the enterprise stack
• Partner with external software vendors and internal engineering teams to deploy seamless upgrades and enhancements
• Evaluate existing system architecture to identify performance improvements, automation opportunities and scalability gains
• Guide and mentor junior colleagues in incident handling, system support techniques and technical standards
• Collaborate with business stakeholders across various departments to align application performance with operational requirements
• Utilising AI to provide solutions and suggest improvements

At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.