Senior Business Support Manager

Career Legal; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Global Law Firm is recruiting a Senior Business Support Manager to lead a team of Practice Group Support Managers and shape the international support function. The role drives transformation, technology and innovation while partnering with senior stakeholders across the business.

You'll challenge established practices, redesign models for efficiency and deliver measurable improvements in service quality and commercial outcomes on a global scale.

Qualifications

• Experience leading and developing managers across a sizeable support function.
• Strategic mindset with ability to lead organisational change.
• Genuine interest in technology, AI and automation and their application.
• Strong commercial judgement with measurable impact.

Responsibilities

• Leading leaders: coach, develop and influence Practice Group Support Managers.
• Driving transformation: challenge structures, operating models and processes.
• Championing technology and AI: identify automation and digital opportunities.
• Influencing at a senior level: partner with senior stakeholders internationally.
• Leading strategic initiatives: oversee projects and realize benefits.
• Shaping the future: build capabilities and ways of working for a global firm.
• Providing senior leadership support: deputise for International Head of Support Services.

Skills

People leadership

Strategic thinking

Stakeholder management

Tech & AI interest

Job description

Global Law Firm | Senior Leadership Opportunity

Are you a strategic support leader who can challenge the status quo, drive transformation and reshape how business support functions operate?

I'm working with a leading global law firm seeking an ambitious Senior Business Support Manager to play a pivotal role in the future direction of its international Practice Group Support function.

This is much more than a traditional PA or secretarial management role. You'll have the opportunity to influence senior stakeholders, lead experienced managers and drive meaningful change across a complex, international business.

The opportunity:

You’ll lead and develop a team of Practice Group Support Managers, ensuring the function delivers a consistent, commercially focused and high-quality service to lawyers across the business.

A major focus will be transformation, technology and innovation. You'll challenge established ways of working, explore how AI and automation can streamline processes, and redesign support models to improve efficiency, performance and the overall service delivered to the business.

Key responsibilities include:

• Leading leaders: Coach, develop and influence Practice Group Support Managers, building a high-performing and forward-thinking function.
• Driving transformation: Challenge existing team structures, operating models and processes to improve service delivery, effectiveness and efficiency.
• Championing technology and AI: Identify opportunities to introduce automation, digital solutions and AI to modernise support services and deliver measurable improvements.
• Influencing at a senior level: Partner with senior stakeholders and international business services teams to align support delivery with wider business priorities.
• Leading strategic initiatives: Oversee key projects, track outcomes and ensure improvements translate into tangible commercial and operational benefits.
• Shaping the future: Build the capabilities, structures and ways of working needed to meet the evolving demands of a global law firm.
• Providing senior leadership support: Deputise for the International Head of Support Services when required, representing the function at a global level.

About you

You’ll be an experienced support services leader with a strong track record of managing managers and influencing senior stakeholders within a complex professional services environment.

You'll bring:

• Experience leading and developing managers across a sizeable support function.
• A strategic mindset, with the confidence to challenge established practices and lead organisational change.
• A genuine interest in technology, AI and automation, ideally with experience implementing or driving transformation initiatives.
• Strong commercial judgement and the ability to demonstrate the impact of improvements through measurable results.
• Excellent stakeholder management skills and the credibility to influence at senior and international levels.
• The ability to balance long-term strategic thinking with practical delivery.

Why consider this opportunity?

This is a chance to move beyond day-to-day operational management and take ownership of how a global support function evolves. You'll have the scope to influence strategy, modernise operating models and help shape a more efficient, technology-enabled future for business support.