PA Manager

The Institute of Legal Secretaries & PAs; City of Westminster; On-site; GBP 90,000 - 120,000; Full time

Job summary

The Institute of Legal Secretaries & PAs collaborates with a leading global law firm to appoint a Senior Business Services Support Manager. This role leads experienced PA management teams, shapes how legal support services are delivered across a global business, and works with senior stakeholders to improve service delivery.

It focuses on coaching PA Managers, driving process improvements, and advancing innovations through technology, AI, and automation.

Qualifications

• Leadership and people management abilities.
• Stakeholder management and strategic thinking.

Responsibilities

• Leading, coaching and developing PA Managers.
• Improving PA and secretarial support models, processes and team structures.
• Driving innovation through technology, AI and automation.
• Partnering with senior stakeholders to enhance service delivery and efficiency.
• Leading strategic projects and delivering measurable improvements.
• Deputising for the International Head of Support Services when required.

Job description

We are working with a leading global law firm seeking a Senior Business Services Support Manager to lead and develop its international Practice Group Support function. This is an exciting opportunity to lead experienced PA management teams, influence senior stakeholders and shape how legal support services are delivered across a global business. The role will involve:

• Leading, coaching and developing PA Managers.
• Improving PA and secretarial support models, processes and team structures.
• Driving innovation through technology, AI and automation.
• Partnering with senior stakeholders to enhance service delivery and efficiency.
• Leading strategic projects and delivering measurable improvements.
• Deputising for the International Head of Support Services when required.

  You’ll be an experienced PA or Secretarial Manager with a strong background in leading teams and managing managers within a professional services environment. You’ll combine excellent people leadership and stakeholder management skills with a strategic mindset, commercial awareness and a passion for continuous improvement.

  This is your chance to move beyond day-to-day PA management and play a key role in shaping the future of legal support within a leading international law firm, with real scope to influence strategy, develop people and drive meaningful change.