Senior business support executive - Valuation

Cluttons; Greater London; Hybrid; GBP 37,000 - 52,000; Full time

Benefits offered by this job

Holidays 25 days

Enhanced pension scheme

Life assurance

Cycle to work

Private medical insurance

Employee Assistance Programme

Remote GP app

Staff discounts

Flexible benefits policy

Job summary

Cluttons in London is seeking a proactive Senior Business Support Executive to join the busy Business Support team. The role is based in our London Head Office three days a week with two days remote, supporting the Valuations team and broader business.

You will manage onboarding, invoicing, document formatting, data quality, and stakeholder liaison, while developing specialist knowledge and providing front-of-house support when required.

Qualifications

• Excellent communication and interpersonal skills.
• Highly organised with the ability to manage multiple priorities.
• Confident working with senior stakeholders and meeting deadlines.

Responsibilities

• Provide senior Business Support to the Valuation teams and wider Business Support group.
• Maintain accurate electronic files and lifecycle documentation across instructions.
• Ensure data quality and timely updates across Valuation instructions.

Skills

Communication

Organisation

Stakeholder management

Microsoft Office

Project coordination

Confidentiality

Team support

Tools

Valos

Monday.com

Job description

We are looking for a proactive and organised Senior Business Support Executive to join the Business Support team. This role is deal for someone with good communication skills, a warm and professional demeanour, and the ability to support a busy team with efficiency and attention to detail.

The role is based in our London Head office 3 days a week with 2 days working remotely. You'll be joining a collaborative Business Support team of six, working together to provide high-quality operational and administrative support across the business. You will work particularly closely with our Valuations team of 28 colleagues, providing dedicated senior Business Support and becoming embedded in their day-to-day ways of working. The role is based in our London office, allowing you to build strong relationships with the team while also supporting Valuations colleagues across the wider business.

Responsibilities

• Business Support administration for the Valuation teams (e.g onboarding clients and suppliers, invoicing, adding new jobs to pipelines, document formatting)
• Maintain accurate, organised and compliant electronic files throughout the lifecycle of an instruction, including shared drives and SharePoint sites
• Take ownership of data quality across Valuation instructions, ensuring information is complete, accurate and updated in a timely manner
• Monitoring of the shared Business Support inbox and task board
• Provide appropriate reception and front-of-house cover as part of the wider Business Support team when required.
• Use and support Valos as part of the valuation reporting process, maintaining accurate information and helping colleagues use the system effectively.
• Answer overflow switchboard calls
• Cover team members during leave
• Develop a strong understanding of different client and lender requirements and ensure these are reflected within administrative processes
• Identify tasks being undertaken by fee earners that could appropriately be transferred to Business Support, helping release capacity for technical and client-facing work
• Manage competing priorities across different Valuations teams, communicating clearly where deadlines or requirements conflict

Requirements

• Previous experience in Business Support, operations, team support or a similar role.
• Excellent communication and interpersonal skills
• Is highly organised and confident managing multiple competing priorities
• Is confident working with senior stakeholders and can constructively challenge, chase and keep colleagues accountable for actions and deadlines
• Confident using Microsoft Office, working with systems, processes and data
• Has some experience coordinating or delivering smaller projects and process improvements
• Professional attitude and ability to maintain confidentiality
• Positive, proactive, and reliable
• Is comfortable working in a busy, deadline-driven environment
• Enjoys developing specialist knowledge and becoming embedded within the teams they support

Desirable

• Experience using Valos or another valuation/reporting platform
• Previous experience within property, surveying or Valuations
• Experience supporting valuation reports or property-related instructions
• Experience of Monday.com
• Experience with client onboarding, billing and audit/compliance administration

Benefits

• Holidays: 25 days increasing in line with length of service to a maximum of 30 days
• Enhanced auto enrolment pension scheme - to help you save for the future
• Life assurance - to protect your loved ones
• Interest free season ticket loans
• Cycle to work scheme - discounted bicycles
• Flu and eye care vouchers - to keep you healthy
• Employee Assistance Programme - 24/7 health & wellbeing support
• Help@Hand Remote GP app - to give you and your family access to medical experts quickly
• Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues,gyms and more
• Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more

Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below:

• Purchasing up to 5 days additional holiday
• Discounted gym membership
• Discounted dental insurance
• Discounted private medical insurance
• Discounted critical health insurance and more

We recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background - enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don't have all the skills we have asked for - we will support you with the development you need.

Recruitment agencies

Cluttons will only pay agency fees where a signed agreement is in place and the agency has been instructed by a member of our HR team. We do not accept speculative or unsolicited CVs from any third party, including recruitment agencies. Any CVs submitted to Cluttons or any of our employees outside of our formal recruitment process, including those sent directly to hiring managers or other employees, will be deemed unsolicited and will not be eligible for any agency fees.