Senior Business Support Assistant - Specialist Children’s Services

NHS National Services Scotland; Glasgow; Sur place; GBP 17 000 - 22 000; Temps partiel

Avantages offerts par ce poste

NHS Pension Scheme

Cycle to Work Scheme

Learning and development opportunities

Employee Assistance Programme

Flexible working options

Résumé du poste

NHSGGC is seeking a Senior Business Support Assistant to back the Regional Forensic CAMHS Service. The role focuses on comprehensive secretarial and administrative duties, liaising with diverse partners across the West of Scotland, and delivering high-quality documentation including clinical and court reports.

You will ensure information handling aligns with GDPR standards. The post is permanent, part-time (18 hours/week), with a Mon-Fri pattern and base at Templeton Business Centre.

Qualifications

• Excellent communication and interpersonal skills for stakeholder liaison.
• Advanced IT skills and experience with Microsoft Office and intranet systems.
• Experience with healthcare/administrative systems such as EMIS Web and PIMS.
• Strong organisational ability and independent working style.
• Knowledge of information governance and GDPR requirements.

Responsabilités

• Provide comprehensive secretarial and administrative support to the Regional Forensic CAMHS Service.
• Act as key contact for the service, liaising with multidisciplinary and multi-agency partners.
• Independently manage a range of administrative tasks and service requirements.
• Produce professional documentation including clinical and court reports.
• Ensure safe information handling and GDPR compliance at all times.

Connaissances

Communication skills

Interpersonal skills

Advanced IT skills

Outils

Microsoft Office

EMIS Web

CHI

PIMS

SCI Store

SSTS

EESS

TrakCare

PECOS

CEDAR

Description du poste

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

An exciting opportunity has arisen for an experienced Senior Business Support Assistant to support the Regional Forensic CAMHS Service within NHSGGC Specialist Children’s Services. The service provides expert consultation to Tier 3 and Tier 4 CAMHS teams across the West of Scotland. The post holder will play a key role in supporting the service through the efficient delivery of a wide range of administrative and secretarial duties.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

Permanent, part-time 18 hours per week

Shift pattern: Monday - Friday

Base location: Templeton Business Centre

Key responsibilities:

• Provide comprehensive secretarial and administrative support to the Regional Forensic CAMHS Service.
• Act as a key point of contact for the service, liaising with multidisciplinary and multi-agency partners across the West of Scotland.
• Independently manage a range of administrative tasks and demonstrate a strong understanding of service requirements.
• Produce a variety of professional documentation, including clinical assessment reports, court reports and other correspondence to a high standard.
• Ensure safe information handling and compliance with GDPR principles at all times.

Knowledge, training, qualifications and/or experience required to do the job:

• Excellent communication and interpersonal skills with the ability to work effectively with a range of stakeholders.
• Advanced IT skills and experience using Microsoft Office packages, including Word, Excel, Access, PowerPoint, Outlook, Internet and Intranet systems.
• Experience using healthcare and administrative systems such as EMIS Web, CHI, PIMS, SCI Store, SSTS, EESS, TrakCare, PECOS and CEDAR.
• Strong organisational skills with the ability to work independently and manage competing priorities.
• Knowledge of information governance and GDPR requirements.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

This post may require a satisfactory PVG Scheme record check.

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Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and is proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.