Assistant Administrator - Adult Services B5

NHS Scotland; Glasgow; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave (plus holidays)

Job summary

NHS Greater Glasgow and Clyde is seeking an enthusiastic administrator to join the Glasgow HSCP Senior Administration Team. The post holder will provide business administration management for a team of approximately 30 staff working across Adult Mental Health Services.

The role involves planning resources across North East, North West and South localities, supporting services such as Primary Care Mental Health, Psychotherapy, Psychology and Community Mental Health, and making day-to-day

Qualifications

• Degree in Business Administration or equivalent experience.
• Experience supervising administrative and clerical staff involved in patient administration.
• Excellent leadership and negotiation skills.
• Strong written and verbal communication skills.
• Excellent interpersonal, planning, and organisational skills.
• Ability to manage multiple demands and meet deadlines.

Responsibilities

• Manage and lead a team of approximately 30 administrative staff.
• Plan and deploy resources effectively across multiple sites.
• Support administrative functions within Adult Mental Health Services.
• Make critical day-to-day decisions relating to operational systems, staffing issues, and referral management.
• Ensure organisational objectives and Scottish Government targets are achieved.
• Support the effective delivery of patient care through efficient administrative processes.
• Supervise and develop administrative and clerical staff.
• Prioritise workloads and meet competing deadlines.

Skills

Leadership

Staff supervision

Communication

Planning & organising

Negotiation

Multi-tasking

Education

Business Administration degree or equivalent

Job description

The role:

An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Glasgow HSCP Senior Administration Team. The post holder will provide business administration management for a team of approximately 30 staff working across Adult Mental Health Services. The role supports a range of services including Primary Care Mental Health, Psychotherapy, Psychology, and Community Mental Health Services.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

Permanent, 3 full-time posts - 36 hours per week

Shift pattern: Monday – Friday 9 am - 4.42 pm

Base location: The post covers multiple sites across Glasgow HSCP localities:

1x North East Locality

• Springpark Centre
• Arran Centre
• Auchinlea Centre
• Parkhead Hub

1x North West Locality

• Arndale Centre
• Shawpark Centre
• Riverside Centre
• Sandy Road

1x South Locality

• Brand Street
• Rossdale
• Florence Street
• Stewart Centre
• Leverndale Hospital

Key responsibilities:

• Manage and lead a team of approximately 30 administrative staff.
• Plan and deploy resources effectively across multiple sites.
• Support administrative functions within Adult Mental Health Services.
• Make critical day-to-day decisions relating to operational systems, staffing issues, and referral management.
• Ensure organisational objectives and Scottish Government targets are achieved.
• Support the effective delivery of patient care through efficient administrative processes.
• Supervise and develop administrative and clerical staff.
• Prioritise workloads and meet competing deadlines.

Knowledge, training, qualifications and/or experience required to do the job:

Essential

• Degree in Business Administration or equivalent experience.
• Experience supervising administrative and clerical staff involved in patient administration.
• Excellent leadership and negotiation skills.
• Strong written and verbal communication skills.
• Excellent interpersonal, planning, and organisational skills.
• Ability to manage multiple demands and meet deadlines.

Desirable

• Previous operational experience within Adult Services.
• A driver's licence.
• Access to your own vehicle.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

North West - [e-mail]

North East - [e-mail]

South - [e-mail]

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This vacancy may close early due to a high volume of applications. We recommend applying as soon as possible to avoid disappointment.

This post may require a satisfactory PVG Scheme record check.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

NHS Greater Glasgow and Clyde (NHSGGC) has pledged its commitment to being a Forces Friendly Employer through the Armed Forces Covenant. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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