Receptionist/Administrator - Specialist Children's Services

NHS Scotland; Renfrew; In loco; GBP 21.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

NHS Pension Scheme

27 days annual leave

Life insurance benefits

Salary Sacrifice Car Benefit Scheme

Descrizione del lavoro

NHS Greater Glasgow and Clyde is seeking a motivated Receptionist/Administrator to join the Renfrewshire Specialist Children’s Services Administration Team, based at the Aranthrue Centre, Renfrew. The role provides essential administrative, clerical and reception support to Specialist Children’s Services, helping ensure the efficient delivery of services for children, young people and families.

This role will be part of the community administration team, handling enquiries, appointments and

Competenze

• Proficient in Microsoft Office and standard packages (ECDL or equivalent).
• Experience in an office/administrative environment.
• Experience operating office equipment and systems.
• Strong verbal and written English communication.
• Ability to maintain confidential information appropriately.
• Understanding of customer service principles and dealing with service users.
• Organised with good time management and the ability to prioritise.
• Attention to detail and team collaboration.
• Flexible, motivated approach; healthcare experience desirable.

Mansioni

• Provide administrative and reception support to Specialist Children’s Services.
• Manage telephone and face-to-face enquiries and reception cover.
• Arrange and amend appointments using electronic patient systems and produce correspondence.
• Maintain accurate clinical and administrative records and manage mail/inboxes.
• Support records management, data entry and procurement requests.
• Monitor office supplies and provide cross-cover across the admin team.
• Adhere to data protection and information governance requirements and support complaints processes.

Conoscenze

Microsoft Office

Records management

Customer service

Data protection

Communication skills

Teamwork

Attention to detail

Office equipment

Strumenti

Electronic patient systems

Descrizione del lavoro

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

An exciting opportunity has arisen for a motivated and organised Receptionist/Administrator to join the Renfrewshire Specialist Children’s Services Administration Team, based within the Aranthrue Centre, Renfrew. The post provides essential administrative, clerical and reception support to Specialist Children’s Services, helping to ensure the efficient delivery of services for children, young people and families. Working as part of the community administration team, the successful candidate will support clinical services through a range of administrative functions, whilst maintaining a professional, confidential and customer-focused approach at all times.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

Permanent Role - 36 Hours

Aranthrue Centre

Monday - Friday (09.00 - 17.00)

Key responsibilities:

The post holder will provide comprehensive administrative and reception support to Specialist Children’s Services, acting as a key point of contact for patients, families, members of the public, schools, partner agencies and healthcare colleagues. Responsibilities include managing telephone and face-to-face enquiries, providing reception cover, arranging and amending appointments using electronic patient systems, producing correspondence and reports, maintaining accurate clinical and administrative records, managing mail and email inboxes, supporting records management processes, undertaking data entry and document production, processing procurement requests, monitoring office supplies, and providing cross-cover across the wider administration team. The role also requires adherence to data protection and information governance requirements, supporting complaints and feedback processes, maintaining health and safety standards, and contributing to the smooth and efficient operation of Specialist Children’s Services.

Knowledge, training, qualifications and/or experience required to do the job:

• Competence in the use of Microsoft Office and standard computer packages, evidenced through experience or formal qualification (e.g. ECDL).
• Knowledge and experience of working within an office or administrative environment.
• Experience of operating office equipment and administrative systems.
• Good verbal and written communication skills with a strong command of English.
• Ability to maintain accurate records and manage confidential information appropriately.
• Understanding of customer service principles and dealing professionally with service users and colleagues.
• Strong organisational and time management skills with the ability to prioritise competing demands.
• Excellent attention to detail.
• Ability to work effectively as part of a team.
• Flexible, motivated and enthusiastic approach to work.
• Previous administrative or reception experience within a healthcare, social care or customer-facing environment is desirable.
• Full induction and orientation programme provided, including service-specific training completed within the first four weeks of employment.
• Ongoing support and development opportunities available through the service and organisational learning programmes.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

This post may require a satisfactory PVG Scheme record check.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.