Senior Business Support Administrator

Swindon Borough Council; Swindon; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Rewards and Benefits

Job summary

Swindon Borough Council is seeking a Senior Business Support Administrator to join the Children and Families Contact Swindon team. You will support the processing of information for children and families requiring statutory or intensive support, delivering efficient admin and data tasks with accuracy.

The role requires strong IT skills, excellent customer service, and teamwork, with a hybrid working model and in-office presence two days per week.

Qualifications

• Experience using IT systems daily, including MS Office, Excel, Word and Outlook.
• Office administration experience; compiling documents and reports in Word and Excel and using databases to collate data.
• Excellent customer service and strong attention to detail in admin tasks.
• Good communication and interpersonal skills; ability to work well in a team.

Responsibilities

• Process information for children and families requiring statutory or intensive support.
• Support timely, efficient handling of case information and admin tasks.
• Assist with document preparation and data entry to support service delivery.

Skills

MS Office

Excel

Word

Outlook

In-house systems

Tools

Databases

In-house systems

Job description

Senior Business Support Administrator

Ref: 186413

Salary: £30,024 p.a. plus benefits

Please note: 3.3% national pay award increase to be applied in October

37 hours per week

Fixed Term Contract- until end of March 2027

Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

Your next role

We are looking for two Senior Business Support Administrators to work within Children and Families Contact Swindon, which is the front door for Childrens Services. As a Senior Business Support Administrator in Contact Swindon, you support processing of information in a timely efficient way for children and families that need statutory or intensive support.

You’ll need to show in your application that you meet the following criteria for the role:

• Experience of using IT systems on a daily basis - including MS, Office, Excel, Word, Outlook & any in house systems.
• Office administration experience including compiling documents andreports in both Word and Excel and using databases to collate data.
• Excellent customer service skills
• Strong attention to detail skills in delivering admin tasks
• Good communication and interpersonal skills
• Ability to work well within a team

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).

The team operates a hybrid working model with all colleagues expected to be in the office for a minimum of two days per week.

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, revitalised Swindon together. And you’ll be proud to say it was made better with you.

Please see our Vision and Values page for more details and our new Swindon Plan.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

Your next steps

For further information about the role please contact Candace Collier, Assistant Team Manager – MASH, Children Services at [e-mail]

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.

If you are experiencing technical issues submitting your application, please email [e-mail]

Closing date: 30 September 2026

Interview date: 15 and 16 October 2026