SEND Case Officer

Swindon Borough Council; Swindon; On-site; GBP 32,000 - 39,000; Part time

Job summary

Swindon Borough Council is hiring a SEND Case Officer to support and improve the statutory assessment and plan processes for children with SEND. You will join a collaborative team and work with parents, young people and partner agencies to ensure timely, high-quality decision-making and positive outcomes.

You will lead on safeguarding and quality assurance within a supportive, learning-focused environment, driving continuous improvement in SEND services and ensuring a positive impact across

Qualifications

• You will have relevant experience in special educational needs from health, care and/or education.
• Qualification in special educational needs will be an advantage.
• You will be able to work with a range of agencies and people with lived SEND experience.
• You will have excellent communication and organisational skills and work well under pressure.
• You will be competent with an electronic case management system and have good computer skills.

Responsibilities

• Leading and managing the statutory assessment and plan processes for children and young people as part of a team of case officers.
• Working with parents, children, young people, providers and practitioners to ensure an efficient statutory process.
• Promoting strengths-based, person-centred approaches and evidence-based decision making for accountability.
• Championing the potential of all children and young people to succeed.

Skills

SEND experience

Communication

Organisational skills

Team collaboration

Education

Relevant SEND background

Qualification in SEND advantageous

Tools

Case management software

Job description

SEND Case Officer

Ref: 184681

Salary: £35,412 p.a. plus benefits - (Pro Rata)

Please note: 3.3% national pay award increase to be applied in October.

30 hours per week

Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that's who we're doing it for - the communities and businesses that make our town great. As part of the Council, you'll support a friendly local authority making decisions with real impact. It's all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

Your next role

The Special Educational Needs and Disability service are part of Swindon's Prevention and Communities Directorate and are responsible for managing all statutory assessment processes for SEND across the Council and take a lead across the action plan for SEND improvement in the area. We are a friendly, determined and supportive team and actively encourage innovation and great teamwork and partnerships for success. You will work closely within a team of case officers and across the service to ensure a positive, responsive, efficient and timely SEND service that inspires and learns from partners across the area and wider afield. You will directly support and affect the improvement of outcomes for children and young people with special educational needs and disability.

Responsibilities will include:

• Leading and managing the statutory assessment and plan processes for children and young people with special educational needs as part of a team of case officers.
• Working directly in partnership with parents, children and young people, providers and practitioners to make sure Swindon has an efficient and effective statutory process that continually improves outcomes for the children and young people.
• Promoting and facilitating strengths based, person centred approaches and support effective quality assurance processes and evidence-based decision making for consistency and accountability.
• Championing the potential of all children and young people to succeed.

About you

• You will have a relevant experience in special educational needs and disability from a health, care and/or education background. A qualification in special educational needs will be an advantage.
• You will be experienced and confident to work in partnership with a range of different agencies and particularly with those with lived experience of SEND services.
• Possessing excellent communication skills and organisational skills you will enjoy being part of a high achieving team and will be able to work effectively and efficiently under pressure.
• You will be competent in working with an electronic case management system and have a good level of computer skills.
• You will be committed to being a learning practitioner and to building and supporting the professional development and understanding of special educational needs in others. You will have a focused work ethic and set high standards for the service you provide.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act "for the effective performance of a customer-facing role").

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It's why our regeneration and transformation programmes are already underway. So, you'll be joining us at an exciting time on our journey. We'll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we'll achieve our vision of a prosperous, re-vitalised Swindon together. And you'll be proud to say it was made better with you.

Please see our Vision and Values page for more details and our new Swindon Plan.

Potential applicants are sometimes put off if they don't meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we'd love to hear from you.

For further information about the role, please contact Andrew Orr, Service Manager - SEND at [e-mail]

If you are experiencing technical issues submitting your application please email [e-mail]

Closing date: 11 October 2026

Interview date: 21 October 2026