Senior Business Resilience Manager

Redefined Ltd; United Kingdom; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

Redefined Ltd seeks a Senior Business Resilience Manager to enhance AXA Commercial’s underwriting performance. The role involves delivering risk evaluations, ensuring customer engagement, and providing expert guidance, with flexibility to work both remotely and on-site.

Benefits

Competitive annual salary dependent on experience

Annual company & performance-based bonus

Contributory pension scheme (up to 12% employer contributions)

Life Assurance (up to 10 x annual salary)

Tool of trade car/cash allowance

Private health cover

28 days annual leave plus Bank Holidays

Opportunity to buy up to 5 extra days leave or sell up to 5 days leave

Wellbeing services & resources

AXA employee discounts

Qualifications

• Experience in commercial property, motor fleet, and liability risk surveying.
• Knowledge of risk assessment and improvement techniques.
• Ability to write clear reports of complex risks.

Responsibilities

• Conduct risk survey evaluations and provide technical reports.
• Prioritize survey workload and meet customer service standards.
• Deliver data to influence reinsurance pricing and terms.

Skills

Risk Identification

Customer Engagement

Negotiation

Communication

Education

NEBOSH National General Certificate

CMIOSH

CFPA or equivalent degree

Job description

Description

Do you have an interest in risk management? If you're customer oriented with strong ambassadorial skills, this could be a great opportunity for you. We're seeking a Senior Business Resilience Manager to support and influence AXA Commercial in the delivery of a profitable underwriting result to generate positive customer engagement. This role will be based in the North of England and Yorkshire area.

You'll use your expertise in risk identification, elimination or control by conducting on site and remote surveys. You'll provide appropriate, clear and accurate reports of findings in order to identify and reduce risk exposures to AXA and its customers. In addition, you'll provide technical guidance and support to internal underwriters and external customers as requested in respect of survey and non-survey casework.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you'll be doing:

• Prioritise survey workload, ensuring that customer requirements and service standards are met.
• Undertake risk survey evaluations of commercial property, motor fleet and liability risks and provide an appropriate technical report.
• Confirm to underwriters on risk quality, rating, classification and loss assessment.
• Deliver appropriate data that is required to influence reinsurance pricing and terms.
• Recognise, negotiate and agree risk improvement measures with policyholders necessary for risk acceptability.
• Prepare a schedule of risk improvement measures for onward transmission by the underwriter, to the client or broker, including appropriate timescale for completion.
• Provide training for new BRM's and branch underwriters.
• Represent AXA at risk-based committees, forums and groups.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.

What you'll bring:

• Experience of property, motor fleet and liability risk surveying, with understanding of associated underwriting practice - essential.
• Evaluation experience of risk and specifying fire, security, escape of water, flood and business interruption risk protections - essential.
• Expertise in evaluation of risk and specifying risk protections for employers', public and products liability.
• Previous experience of dealing with mid to large customers, or more technical challenging risks.
• Thorough knowledge of risk identification, assessment and improvement techniques and standards.
• Knowledge of relevant general and specific trade hazards by occupancy type.
• Up to date on RISC authority rules and recommendations, national and international standards and codes of practice, health and safety principles.
• Presentation, negotiation and communication skills, including the ability to write clear reports of complex risks.
• NEBOSH National General Certificate, CMIOSH, CFPA or equivalent degree - desirable.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Tool of trade car/cash Allowance
• Private health cover
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts
To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

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Who we are:

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.