Operational Resilience Manager (Home Based)

MERJE; Liverpool City Region; Remote; GBP 50,000 - 75,000; Full time

Job summary

A leading insurance firm is seeking an Operational Resilience Manager to enhance their resilience framework and ensure business continuity. The role includes developing strategies to assess and mitigate risks, collaborating with stakeholders, and conducting training sessions. This position is integral in ensuring that the organization can withstand disruptions effectively.

Qualifications

• Proven experience in operational resilience or risk management.
• Strong understanding of resilience frameworks (e.g., ISO 22301).
• Ability to manage multiple projects effectively.

Responsibilities

• Develop and implement an operational resilience framework.
• Conduct scenario analysis and stress testing for resilience evaluation.
• Provide training and awareness sessions on operational resilience.

Skills

Analytical Skills

Problem-Solving

Decision-Making

Communication

Stakeholder Management

Project Management

Education

Bachelor's degree in Business, Risk Management or Emergency Management

Tools

Resilience Planning Tools

Job description

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Operational Resilience Manager (Home Based), Merseyside

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Client:

MERJE

Location:

Merseyside, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

Job Views:

19

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Our client, a long established and highly respected Insurance firm are seeking a dedicated and experienced Operational Resilience Manager to strengthen their resilience framework, enhance their ability to withstand disruptions, and ensure the continuity of critical business operations.

Role Overview:

As the Operational Resilience Manager you will be responsible for developing, implementing, and maintaining a robust operational resilience framework to identify, assess, and mitigate risks that could impact the organisation's ability to deliver essential services. You will work closely with key stakeholders across the company to identify potential threats, assess their potential impact, and develop strategies to minimize disruption and maintain operational continuity.

Key Responsibilities:

• Develop and implement an operational resilience framework aligned with industry best practices and regulatory requirements.
• Collaborate with business units to identify and assess operational risks, including internal and external threats, emerging risks, and dependencies on critical suppliers and vendors.
• Conduct scenario analysis and stress testing exercises to evaluate the company's resilience to various disruptive events and potential impacts.
• Conduct business impact analysis (BIA) to assess the potential consequences of operational disruptions on critical business functions, processes, and stakeholders.
• Develop and implement resilience strategies, contingency plans, and response procedures to mitigate the impact of disruptions and ensure the continuity of critical operations.
• Coordinate and facilitate resilience testing and exercise activities, including tabletop exercises, simulations, and crisis scenarios, to validate response plans and enhance preparedness.
• Provide training and awareness sessions to employees on operational resilience concepts, procedures, and roles and responsibilities.
• Establish key performance indicators (KPIs) and metrics to monitor the company's resilience capabilities and track progress against resilience objectives.
• Prepare regular reports and dashboards for senior management and relevant stakeholders to communicate resilience status, issues, and recommendations.

Qualifications/Requirements:

• Proven experience in operational resilience, business continuity planning, or risk management within a complex organization or industry.
• Strong understanding of resilience frameworks, methodologies, and best practices (e.g.ISO 22301)
• Bachelor's degree in Business, Risk Management, Emergency Management would be beneficial
• Excellent analytical, problem-solving, and decision-making skills, with the ability to assess and manage complex risks and issues.
• Effective communication and stakeholder management skills, with the ability to engage and influence stakeholders at all levels of the organization.
• Strong project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
• Proficiency in resilience planning tools, software, and technologies.