Operational Resilience Lead

Suffolk Building Society; Ipswich; On-site; GBP 35,000 - 50,000; Part time

Job summary

Suffolk Building Society is seeking an Operational Resilience Lead to enhance resilience for essential services vital to members and stakeholders. This role involves leading the implementation of resilience frameworks and working collaboratively across departments to prepare for operational challenges. You’ll enjoy a flexible work environment, a supportive culture, and a commitment to community impact.

Benefits

Flexibility in working hours

Development and training opportunities

Equality, diversity & inclusion initiatives

Career progression support

Community-focused initiatives

26 days annual leave + bank holidays

Pension scheme with free advice

Life insurance & wellness programs

Healthcare cash plan & retailer discounts

Discretionary success-sharing bonus

Qualifications

• Knowledge of financial services business processes and regulation.
• Ability to handle deadline-oriented work.
• Willingness to learn and take on new responsibilities.

Responsibilities

• Lead the implementation of the Society’s operational resilience framework.
• Coordinate scenario testing and development of recovery strategies.
• Support daily processes alerting management on new risk issues.

Skills

Communication

Negotiation

Attention to detail

Team-oriented mindset

Job description

Join to apply for the Operational Resilience Lead role at Suffolk Building Society

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Join to apply for the Operational Resilience Lead role at Suffolk Building Society

Looking for a role where you can make a real difference? As Operational Resilience Lead you will play a central role in helping The Society identify, assess and strengthen the resilience of the services that matter the most to our members and stakeholders. Working with teams across the whole Society, you will build on existing processes to ensure that we are as prepared as we possibly can be for the unexpected.

Operational Resilience Lead – A Good Place to Be

Location: Head Office, Freehold House, 6-8 The Havens, Ransomes Europark

Ipswich, Suffolk IP3 9SJ

Salary: £35k - £50k per annum dependent on experience + Great Benefits

Hours: Monday to Friday, 9am to 5pm (35 hrs). We will also consider part-time hours.

About Us

At Suffolk Building Society, we’re more than just a financial institution—we’re a community. As a member-owned organization, we put people first, not shareholders. That means everything we do is driven by our values and our commitment to making a positive impact.

We Offer

• Flexibility – We understand the importance of work-life balance and offer a range of flexible working options to suit your lifestyle.
• Development – Your growth matters to us. From day one, you’ll receive full training, ongoing support.
• Equality, Diversity & Inclusion – We’re serious about creating an inclusive, welcoming environment where everyone can be their authentic self.
• Career Progression – Whether you’re looking for stability or want to advance in financial services, we’ll support your journey.
• Community Focused – We’re dedicated to supporting local communities, charities, and promoting ethical practices in everything we do.
  
  

About The Role

As an Operational Resilience Lead, you’ll be responsible for leading the implementation and strengthening of the Society’s operational resilience framework and policies. This includes ensuring that a continually improving framework is in place to systematically identify, measure, mitigate, report, monitor and manage the most significant resilience risks. You will also support the daily processes and activities that alert management about new issues and risks evolution.

What You’ll Do

• Lead the identification of important business services and help set impact tolerances.
• Coordinate scenario testing and the development of contingencies and recovery strategies.
• Work closely with risk, technology and all Society departments to strengthen resilience planning.
• Champion a culture of resilience across the Society through strong engagement with teams.
• Coordinate the management of the Society’s Business Continuity Plans and Disaster Recovery.
  
  

What We’re Looking For

• A knowledge of financial services business processes and regulation (e.g. FCAPS 21/3, PRA SS1/21)
• Strong communication, negotiation and listening skills
• Attention to detail and ability to handle deadline-oriented work
• The ability to embrace new technologies and digital tools to enhance service delivery
• A positive, team-oriented mindset and ability to work well under pressure.
• A willingness to learn and take on responsibility
  
  

What’s in It for You?

26 days annual leave + bank holidays

Pension scheme with free pension advice

Life insurance & wellness programs

Healthcare cash plan & retailer discounts

Success-Sharing Bonus (discretionary)

Training & career progression opportunities

Opportunities to volunteer & support local charities

Join Us – Be Part of Something Bigger

At Suffolk Building Society, we’re all about real people, real values, and real impact. If you’re looking for a career (not just a job) where you can grow, belong, and make a difference, we’d love to hear from you!

When applying for this role, please submit a CV and details of why you are interested in the role.

Please refer to our Candidate Privacy Notice on our website which confirms that your personal data will be destroyed after a period of six months.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

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