Senior Business Change Manager

TN United Kingdom; London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Business Change Manager to lead a critical transformation initiative. This role is pivotal in modernizing internal operations to enhance customer experience. You will collaborate with various teams, manage stakeholder engagement, and ensure effective communication throughout the organization. With a focus on agile methodologies, you will develop readiness plans and utilize data to monitor engagement levels. Enjoy a supportive work environment with flexible options and numerous benefits, making this an exciting opportunity for those looking to make a significant impact.

Benefits

25 days holiday plus a day for your birthday

Flexible / hybrid working

Cycle to work scheme

Enhanced Family Policies

Competitive pension plans

Regular socials including a summer festival

Supportive well-being initiatives

Tailored training and development

Mental Health First aiders & Champions

A newly renovated modern office

Qualifications

• Strong understanding of agile project management methodologies.
• Excellent communication skills, both written and verbal.

Responsibilities

• Develop and manage a structured business readiness plan.
• Act as the voice of the programme to internal stakeholders.
• Monitor sentiment and engagement levels throughout the programme.

Skills

Agile Project Management

Client-facing Communication

Organizational Skills

Problem-solving

Leadership Skills

Tools

Microsoft Office

MS Project

JIRA

Job description

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Senior Business Change Manager, 9 month FTC (up to £100,000)

At Immediate, we’re home to some of the biggest and most loved consumer brands in the UK, including Radio Times, Good Food and Gardeners World. Our trusted, quality content reaches millions of people a month across digital, print, video, podcasts, apps and live events.

We’re the destination for people looking to get more from the things they love. We help inspire them; deepening their knowledge, skills and fuelling their passions, to enjoy more of what life has to offer.

Whether it’s the big things, or the little things; from reaching fitness goals to savouring good food, cultivating outdoor, or indoor, spaces, or enjoying the latest TV sensation with loved ones – we help bring our audiences joy!

About the role

We are looking for a highly motivated Senior Business Change Manager to support a business-critical transformation focused on modernising internal operations to enhance end customer experience. This role will play a central part in supporting our third-party implementation partner, engaging and directing internal teams, aligning stakeholders, and building understanding and support across the organization. The role has three key focusses:

• You’ll work closely with programme leadership, organisational leadership and internal teams to drive awareness, participation, and long-term behavioural change
• You will define and manage the use of internal team members in the project to be most effective with people's time
• You will act as the voice of the business facing into the implementation partner and escalate any concerns to Immediate Media leadership

As a Senior Business Change Manager, you will;

• Develop and manage a structured business readiness plan aligned to the objectives and timelines of the programme.
• Act as the voice of the programme to internal stakeholders, ensuring consistent, transparent, and timely messaging.
• Partner with communications resources to cascade information to employees and customers
• Design and manage engagement tools and activities (e.g. roadshows, workshops, digital updates, listening sessions).
• Build and maintain relationships with key stakeholder groups to ensure their input is heard and incorporated.
• Monitor sentiment and engagement levels throughout the programme using qualitative and quantitative data (e.g., pulse surveys, feedback sessions).
• Support leaders and managers in communicating effectively about the programme within their teams.
• Work closely with the implementation partner to ensure the right internal resources are involved at the right points
• Manage internal streams of work required to support the implementation partner
• Escalate risks and issues via programme reporting and steering groups

Requirements

• Strong understanding of agile project management methodologies
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Solid organisational skills, including attention to detail and multitasking skills.
• Strong working knowledge of Microsoft Office and project management software (e.g., MS Project, JIRA).
• Leadership and team management skills.
• Agile and adaptable mindset
• Problem-solving and critical-thinking abilities.
• Ability to work under pressure and manage multiple priorities.
• A relaxed working environment with regular socials including a summer festival
• Supportive well-being initiatives and benefits, talks & workshops, and Mental Health First aiders & Champions
• 25 days holiday plus a day for your birthday. Our offices will be closed between Christmas and New Year’s which are in addition to your annual entitlement
• Tailored training and development through both our inhouse learning platform and LinkedIn Learning
• Flexible / hybrid working plus early finish Fridays
• Cycle to work scheme
• Enhanced Family Policies including paternity, adoption and surrogacy leave. We also provide a pregnancy loss, fertility, and carers policy
• Competitive pension plans and Life Assurance
• A newly renovated modern office with lots of collaborative spaces

At Immediate, we pride ourselves on our open, inclusive, collaborative, and dynamic culture that empowers our people to thrive and give their best. We care deeply about our people, our local communities and the impact we have on the environment. Our active Diversity & Inclusion network, comprehensive well-being programs, and clear sustainability strategies reflect this commitment.

People are at the heart of our business and creating a diverse and inclusive working environment is important to us. Immediate is an equal opportunities employer. We’ll never treat anyone less favourably because of their sex, gender reassignment, pregnancy and maternity, marital/civil partnerships, sexual orientation, race, nationality, ethnic origin, age, religion or belief or disability. We’re also committed to supporting applications from those who are returning to work following a career break, maternity leave or caring responsibilities.

Immediate is a place you can grow, be supported, and make a difference.