Senior Operational Change Manager - Oriel

Moorfields Eye Hospital, London; London; Hybrid; GBP 82,000 - 94,000; Full time

Job summary

An established industry player in eye health services is seeking a Senior Operational Change Manager to lead transformative projects. This role is pivotal in ensuring a seamless transition to a new state-of-the-art facility, enhancing operational readiness and service delivery. You'll collaborate with diverse teams and stakeholders, utilizing your expertise in change and project management to drive successful outcomes. Join a forward-thinking organization committed to excellence and innovation in patient care, where your contributions will directly impact the future of eye health services. Embrace this opportunity to make a difference in a dynamic environment.

Benefits

NHS Pension Scheme

Free 24/7 Independent Counselling Service

Learning and Development Opportunities

Flexible Working

Free Pilates Classes

Access to NHS Discount Schemes

Qualifications

• Experience in driving large-scale change programmes.
• Substantial operational management experience in the NHS.

Responsibilities

• Lead workstreams for the relocation of services to the new eye centre.
• Ensure adherence to programme management principles.

Skills

Operational Management

Change Management

Stakeholder Management

Project Management

Interpersonal Skills

Education

Relevant Master's Qualification

Tools

Project Management Methodologies

Job description

We have vacancies in the following sectors

If you want to be part delivering world class eye health services and you share our values: excellence, equity, and kindness, then we would love to hear from you!

Senior Operational Change Manager - Oriel

NHS AfC: Band 8c

Main area Projects Grade NHS AfC: Band 8c Contract 3 years (fixed term to cover the move period and settling in period beyond.) Hours Full time - 37.5 hours per week (flexible between home working and onsite, 3 days per week onsite, but increasing to 4-5 days on site per week in the move year (2027)) Job ref 273-DC-7165045

Site Moorfields Eye Hospital Town London Salary £82,462 - £93,773 per annum incl. HCAS Salary period Yearly Closing 25/05/2025 23:59 Interview date 06/06/2025

Moorfields - A global leader in Ophthalmology

We are Moorfields Eye Hospital NHS Foundation Trust. Founded in 1804, Moorfields Eye Hospital is a world-class centre of excellence for eye health services, ophthalmic research, and education.

With more than 2,300 staff we are proud to be supported by one of the most diverse workforces in the NHS. Every year we treat more than 700,000 patients at City Road in central London and at our 22 satellites sites, and, in partnership with the UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre we lead one of the most impactful ophthalmic research programmes in the world.

We train many of the leading eye care clinicians in the UK and internationally and have a global reputation for quality and professionalism in ophthalmic care. In addition, we also operate commercial divisions that provide care to private patients in both London and the Middle East.

This is an exciting time to join Moorfields. The pandemic fast-tracked a huge amount of innovation which is changing the way we work and deliver care. Construction is under way on Oriel, our new eye care, research, and education centre being built in Camden. The new centre will be flexible and modern, enabling us to bring together healthcare, eye research and education under one roof for the first time.

If you want to be part delivering world class eye health services and you share our values: excellence, equity, and kindness, then we would love to hear from you!

Job overview

Oriel is our initiative to create a new, purpose-built centre of excellence for eye care, research, and education. It is a joint venture between Moorfields Eye Hospital, the UCL Institute of Ophthalmology (UCL IoO) and Moorfields Eye Charity (MEC). Together we will relocate all services from Moorfields Eye Hospital on City Road and UCL IoO on Bath Street, to a new, integrated centre in St Pancras, Camden. Construction is well underway; all 10 levels of the centre have been built. The new centre is due to open in 2027.

This role provides an opportunity to join the programme team at an exciting time, strengthening the transformation and operational capacity and capability across the programme, particularly in relation to achieving operational readiness for the transfer of services to the new site.

As a Senior Operational Change Manager, you will lead one or more workstreams, including the Move Management workstream.

The Move Management workstream’s focus is to achieve the safe and smooth relocation of MEH services and infrastructure from the City Road campus into the new eye centre and other network locations, minimising the impact on clinical service delivery, and culminating in the compliant decommissioning the City Road campus.

Main duties of the job

You will be responsible for planning, delivering and evaluating these workstreams, ensuring that the core principles of programme management are adhered to. You will need to work strategically as well as operationally, to lead the workstreams, working closely with SROs and workstream leads.

Experience in both programme and operational management is a must as you will be required to work across departments and all levels of the organisation. As well as being technically competent, you will need to possess excellent interpersonal and communication skills to work effectively with multiple internal and external stakeholders.

The role will be responsible for ensuring delivery of the following:

a move plan, setting out at department level, the responsibilities and actions required to prepare for and execute a successful transfer

pre-move induction, training, orientation and familiarisation phases

a move communication plan

clinical activity plan for the move and post-move period

appointing a specialist move management company

planning and establishing a move control centre to coordinate move-in activities

operational handover plan and review

a decant and decommissioning plan for the City Road campus

Working for our organisation

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Detailed job description and main responsibilities

• Lead key Oriel workstreams, in particular the Move Management workstream. This will include setting and maintaining workstream governance, developing detailed project plans and implementation.
• Design and deliver planning workshops with a range of Oriel stakeholders.
• Maintain effective relationships with SROs and workstream leads, working closely with the SRO of allocated workstreams/programmes to ensure delivery against goals.
• Provide robust leadership to project teams, including holding individuals to account for delivery, ensuring a high quality standard of project reporting and outputs, and providing strategic direction where appropriate.
• Manage stakeholder relationships accordingly, to ensure project delivery.
• Ensure the clinical teams have buy-in to programme goals, taking people on a journey of change in order to embed and sustain changes.
• Ensure patient and staff involvement are embedded in workstream activities.
• Deputise for the Director of Operational Change – Oriel as required.

Partnership & Team Working

• Maintain effective relationships with Oriel partners, ensuring that workstreams align with wider partner strategies and goals.
• Manage external contractors where required, overseeing delivery of contracts within workstream remit.
• Act as a change ambassador, providing support and coaching to colleagues as necessary, advising on project management & delivery, stakeholder management and quality improvement methodology where required

Governance

• Ensure all workstreams within your remit adhere to agreed performance & reporting standards, templates and formats, including clear and measurable benefits, project tracking, risk & issue management and agreed milestones which demonstrate progress.
• Ensure all workstreams within your remit are set up with appropriate governance structures, meeting schedules and reporting processes which align with the overall Oriel programme governance requirements
• Support the Director of Operational Change – Oriel in reporting workstream delivery at Oriel Executive Board (or equivalent), and any other Trust meetings as necessary, preparing reports and presentations, and deputising at meetings where required.
• Ensure workstreams are compliant with corporate policies, in particular ensuring information governance (IG) and quality and safety policies are adhered to. Provide support and guidance to junior team members on ensuring appropriate corporate policies are followed.

Person specification

Experience

• Experience of driving trust-wide / large scale organisation wide change programme
• Experience of working in a demanding environment with many, sometimes conflicting priorities
• Substantial experience in operational management in the NHS at a senior level
• Experience of managing a team
• Experience of influencing staff at all levels to achieve project outcomes

Education

• Relevant masters qualification or equivalent experience in a relevant field
• High level of understanding and competency in using project methodology
• Ability to create a clear programme plan and prioritise workloads and resource them in response to changing demands and requirements
• Understanding of performance and change management, business planning, budget setting and contracting processes in a health setting

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.

Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.

Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at [e-mail].

https://www.moorfields.nhs.uk/work-for-us

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