Sr Change Manager to develop training documents and a change readiness plan for a large contact[...]

TN United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Change Manager to spearhead a transformative Benefits Modernization initiative. This role involves developing comprehensive training documents and a change readiness plan for a significant contact center solution project. The successful candidate will leverage their extensive experience in change management to identify resistance and implement effective strategies, ensuring a smooth transition for all stakeholders. Join a dynamic team dedicated to fostering positive change in a large-scale environment, where your expertise will drive organizational success and employee engagement.

Qualifications

• 5+ years of experience in change management.
• Valid Enhanced Reliability Security Clearance required.

Responsibilities

• Develop change management plans and training documents.
• Identify resistance points and create counter strategies.

Skills

Change Management Certification

Resistance Management

Enhanced Reliability Security Clearance

Job description

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Sr Change Manager to develop training documents and a change readiness plan for a large contact center solution project from initiation to go-live for a Benefits Modernization initiative, London

Client: S.i. Systems

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: b69ca4c2c38c

Job Views: 8

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Our valued Public Sector client requires a Senior Change Manager to develop training documents and a change readiness plan for a large contact center solution project from initiation to go-live for a Benefits Modernization initiative.

The Successful Candidate Must Have:

• A recognized accreditation or certification in change management (CCMP, CMS, CPCM, Prosci, APGM, AIM, etc.)
• 5+ years’ experience identifying resistance to change and providing counter strategies and solutions
• Valid Enhanced Reliability Security Clearance

Tasks Include:

• Identify the most expected and potential points of resistance to change. Develop counter strategies to reduce the resistance and address the doubts and uncertainty surrounding the change to foster a positive acceptance of change.
• Create specific change management plans with respect to training and orientation of employees for each major change/project.
• Develop a detailed work plan based on the change agenda and how the various changes will need to be implemented.
• Establish parameters to measure the early adoption, effective utilization, and proficiency of new change initiatives for individual employees and organizational units.
• Conduct an assessment of change impact and requirements.
• Identify deviations in performance from the change standards and implement strategies for corrective action to achieve full organizational adoption of change.
• Establish and maintain close engagement with specialists from HR, training, and communication branches to ensure a smooth transition to change and organization-wide successful implementation of these change initiatives.
• Develop a change management and communications strategy and plan for each project.
• Transfer functional and technical knowledge to the project team and client staff through individual and group training, demonstrations, written instructions, and documents throughout the project duration.
• Maintain all project artifacts as per established document management requirements for the department and Treasury Board (TB) policy.