Senior Business Change Manager

Immediate Media Co; London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Business Change Manager to lead a vital transformation initiative. This role focuses on modernizing internal operations to enhance customer experiences. You will collaborate with various teams, manage stakeholder engagement, and ensure effective communication throughout the organization. With a supportive and inclusive culture, this position offers a relaxed working environment, flexible working options, and various benefits to promote well-being and professional growth. If you're passionate about driving change and making a difference, this opportunity is for you.

Benefits

Flexible/hybrid working

25 days holiday plus birthday leave

Cycle to work scheme

Tailored training

Competitive pension plans

Mental Health First Aiders

Collaborative office spaces

Qualifications

• Proven experience in large transformation projects.
• Strong understanding of agile project management methodologies.

Responsibilities

• Developing and managing a structured business readiness plan.
• Ensuring consistent messaging to internal stakeholders.
• Building and maintaining relationships with key stakeholders.

Skills

Agile project management

Client-facing communication

Organizational skills

Problem-solving

Leadership

Multitasking

Tools

Microsoft Office

MS Project

JIRA

Job description

Senior Business Change Manager, 9 month FTC (up to £100,000)

At Immediate, we’re home to some of the biggest and most loved consumer brands in the UK, including Radio Times, Good Food, and Gardeners' World. Our trusted, quality content reaches millions of people a month across digital, print, video, podcasts, apps, and live events.

We’re the destination for people looking to get more from the things they love. We help inspire them, deepen their knowledge and skills, and fuel their passions to enjoy more of what life has to offer.

Whether it’s the big things or the little things—reaching fitness goals, savoring good food, cultivating outdoor or indoor spaces, or enjoying the latest TV sensation with loved ones—we help bring our audiences joy!

About the role

We are seeking a highly motivated Senior Business Change Manager to support a business-critical transformation aimed at modernizing internal operations to enhance the end customer experience. This role will support our third-party implementation partner, engage and direct internal teams, align stakeholders, and foster understanding and support across the organization. The key focuses are:

1. Working closely with programme leadership, organizational leadership, and internal teams to drive awareness, participation, and long-term behavioral change.
2. Defining and managing the use of internal team members in the project to maximize effectiveness.
3. Representing the voice of the business to the implementation partner and escalating concerns to Immediate Media leadership.

Responsibilities

• Develop and manage a structured business readiness plan aligned with programme objectives and timelines.
• Act as the programme’s voice to internal stakeholders, ensuring consistent, transparent, and timely messaging.
• Partner with communications resources to cascade information to employees and customers.
• Design and manage engagement activities such as roadshows, workshops, digital updates, and listening sessions.
• Build and maintain relationships with key stakeholder groups to incorporate their input.
• Monitor sentiment and engagement levels throughout the programme using qualitative and quantitative data.
• Support leaders and managers in effective communication about the programme within their teams.
• Coordinate with the implementation partner to involve the right internal resources at appropriate times.
• Manage internal work streams to support the implementation partner.
• Escalate risks and issues via programme reporting and steering groups.

Qualifications and Skills

• Proven experience in large transformation projects.
• Strong understanding of agile project management methodologies.
• Excellent client-facing and internal communication skills.
• Strong written and verbal communication skills.
• Solid organizational skills, including attention to detail and multitasking.
• Proficiency in Microsoft Office and project management software (e.g., MS Project, JIRA).
• Leadership and team management skills.
• Agile and adaptable mindset.
• Problem-solving and critical-thinking abilities.
• Ability to work under pressure and manage multiple priorities.

Benefits

• A relaxed working environment with regular socials, including a summer festival.
• Supportive well-being initiatives, talks, workshops, and Mental Health First Aiders & Champions.
• 25 days holiday plus your birthday, with office closures over Christmas and New Year.
• Tailored training and development through our in-house learning platform and LinkedIn Learning.
• Flexible/hybrid working and early finish Fridays.
• Cycle to work scheme.
• Enhanced family policies including paternity, adoption, surrogacy leave, and support for pregnancy loss, fertility, and carers.
• Competitive pension plans and Life Assurance.
• A modern, renovated office with collaborative spaces.

At Immediate, we pride ourselves on our open, inclusive, collaborative, and dynamic culture that empowers our people to thrive and give their best. We care deeply about our people, our communities, and our environmental impact. Our Diversity & Inclusion network, well-being programs, and sustainability strategies reflect this commitment.

We are committed to creating a diverse and inclusive working environment. Immediate is an equal opportunities employer and supports applications from those returning to work following a career break, maternity leave, or caring responsibilities.

Immediate is a place where you can grow, be supported, and make a difference.