Senior Business Analyst, Business Solutions

Itchyfeet Recruitment Agency; United Kingdom; On-site; GBP 65,000 - 90,000; Full time

Job summary

Itchyfeet is seeking a Senior Business Analyst to drive transformation across governance, fund administration and professional services. You will blend strategic analysis with hands-on delivery, shaping requirements, solutions and adoption across software implementations, process improvements and workflow automation.

The role involves partnering with governance services and business teams, overseeing UAT, reporting, and change management to realise measurable business value.

Qualifications

• Minimum five years' experience in trust, corporate, governance, fund administration, fiduciary or professional services.
• Experience leading business analysis across the project lifecycle from requirements to adoption.
• Experience facilitating workshops and documenting requirements and artefacts.
• Experience with financial and operational systems including reporting and GL processes.
• Degree-level education or equivalent practical experience.
• Professional BA/PM certification (e.g. PRINCE2, PMI-ACP, CSM, AgilePM or IIBA) advantageous.

Responsibilities

• Lead and deliver transformation initiatives from discovery to adoption and post-implementation review.
• Identify opportunities to improve systems, reporting, operational processes and workflow automation.
• Facilitate workshops to gather, analyse and document business and technical requirements.
• Act as a trusted advisor and liaison between business stakeholders, technical teams and third-party suppliers.
• Coordinate User Acceptance Testing (UAT) planning and execution.
• Support adoption through training, change management and post-implementation support.
• Monitor success of implemented solutions through KPIs and continuous improvement.

Skills

Business analysis

Stakeholder management

Requirements gathering

Workshops facilitation

Process improvement

Analytical thinking

Communication

Agile/Waterfall

Change management

Data interpretation

Education

Degree-level education

Job description

Senior Business Analyst, Business Solutions

Our client is seeking a Senior Business Analyst to drive transformation across the firm. In this role, you will combine strategic business analysis with hands-on project delivery, leading initiatives from discovery and requirements definition through to implementation and adoption. You will act as a trusted advisor, translating governance and operational needs into practical technology solutions while overseeing the successful delivery of software implementations, process improvements, and workflow automation programmes. If you are interested in joining an award-winning and forward-thinking firm whose culture values its people, we would love to hear from you.

Job Duties:

• Lead and deliver business transformation initiatives from discovery and business case development through to implementation, adoption and post-implementation review.
• Work with Governance Services and wider business teams to identify opportunities to improve systems, reporting, operational processes and workflow automation.
• Facilitate workshops to gather, analyse and document business and technical requirements, including mapping current and future state processes.
• Act as a trusted advisor and key liaison between business stakeholders, technical teams and third-party suppliers, translating business needs into effective solutions.
• Manage project risks, issues, assumptions and dependencies, providing clear reporting and escalating critical matters where necessary.
• Coordinate User Acceptance Testing (UAT), including test planning, execution and stakeholder engagement.
• Support successful adoption of new systems and processes through training, change management and post-implementation support.
• Monitor the success of implemented solutions through KPIs, user feedback and continuous improvement initiatives.
• Stay informed of emerging technologies, automation trends and AI tools, identifying opportunities to improve efficiency and business outcomes.

Job Requirements:

• A minimum of five years' experience within a trust, corporate, governance, fund administration, fiduciary or professional services environment.
• Working knowledge of accounting principles, financial reporting processes and operational systems.
• Proven experience leading business analysis activities throughout the project lifecycle, from requirements gathering and solution design through to testing, implementation and business adoption.
• Experience facilitating workshops, documenting requirements and producing project artefacts including business cases, process maps, user stories, functional specifications and acceptance criteria.
• Experience working with financial and operational systems, including reporting, billing, bookkeeping and general ledger processes.
• Effective analytical and problem-solving skills, with the ability to identify opportunities for improvement and drive meaningful change.
• Excellent communication and stakeholder management skills, with the ability to build trusted relationships across all levels of an organisation.
• Experience working within Agile, Waterfall and/or hybrid delivery environments.
• Commercially minded, with the ability to balance operational requirements with strategic objectives and deliver measurable business value.
• Degree-level education or equivalent practical experience.
• Professional Business Analysis or Project Management certification (e.g. PRINCE2, PMI-ACP, CSM, AgilePM or IIBA) would be advantageous.

What You’ll Love:

Our client offers a collaborative working environment that fosters professional development and encourages innovation. You will be part of a team that values your input and supports your growth. The firm is committed to helping its employees thrive, providing a range of non-salary benefits to enhance your work-life balance.