Senior Business Analyst

Convergence Group; Metropolitan Borough of Solihull; Hybrid; GBP 55,000 - 70,000; Full time

Job summary

An innovative company is seeking a Senior Business Analyst to join their Process & Systems team. In this role, you will drive business transformation by improving workflows and systems while ensuring alignment with strategic goals. With a focus on stakeholder management and data-driven decision-making, you'll help shape the future operating model of the organization. Enjoy a competitive salary, flexible working conditions, and a dynamic work environment that encourages creativity and growth. If you thrive in a fast-paced setting and are passionate about making a difference, this opportunity is for you!

Benefits

Private Medical Insurance

Enhanced Pension

Income Protection

Life Assurance

33 Days Holiday

Flexible Core Hours

Dog Friendly Office

Qualifications

• 5+ years in business analysis and system workflow design.
• Proven ability to gather and translate requirements into documentation.

Responsibilities

• Lead workshops to align stakeholders and drive strategic outcomes.
• Streamline workflows and automate processes for efficiency.

Skills

Business Analysis

Process Mapping

Lean Six Sigma

Agile Methodologies

Stakeholder Management

Data Analysis

Problem Solving

Tools

Business Intelligence Tools

Visualisation Tools

Job description

Salary £55000.00 to £70000.00 per year plus additional benefits

At Convergence Group, we've been quietly powering some of the UK's most complex networking infrastructures for over 20 years. But we're not just another tech company - we're redefining what connectivity means in a world that demands more: more speed, more reliability, more innovation. As we continue to grow in a sector that's primed for transformation, we're looking for a Senior Business Analyst to join our Process & Systems team, driving smarter workflows, better systems, and real business transformation. As we scale, our internal processes must scale with us - and that's where you come in.

What You'll Be Doing as our Senior Business Analyst:

• Analysis & Communication - Turn business needs into clear specs. You'll lead workshops, align stakeholders, and bridge the gap between teams to drive smart, strategic outcomes.
• Process Improvement & Quality: Streamline workflows, automate smartly, and eliminate inefficiencies. Lead UAT and change adoption while keeping everything ISO-aligned.
• Business Transformation & Strategy - Shape our future operating model. Spot opportunities for growth, scalability, and risk reduction - and make them happen.
• Reporting & Prioritisation - Deliver high-impact documentation (BRDs, PRDs, and ARDs) and reporting insights. Use data to prioritise what matters and guide decisions that move the business forward.
• Key Deliverables - focus on KPI's to drive informed decision-making and resource allocation, and roll out a business-wide, practical change management process.

What You Bring to the Table:

• 5+ years in business analysis, process mapping, and system workflow design.
• Skilled in Lean Six Sigma, Agile & MoSCoW methodologies
• Proven ability to gather, analyse, and translate requirements into clear, actionable documentation
• Excellent communication and stakeholder management skills - a natural connector and translator between business and technical teams.
• Proficient in data analysis, business intelligence, visualisation tools, and with a solid understanding of IT infrastructure.
• Experience driving business integration through process alignment, system consolidation, and change management
• A natural problem-solver who brings clarity and structure to complex challenges.
• You thrive in fast-paced, evolving SME environments where flexibility and adaptability are key.

What's in it for you?

• Base Salary: £55-70,000
• Time off: 33 days holiday ( including bank holidays) and yes, it gets better!
• Benefits: Private Medical insurance, enhanced Pension, Income Protection & Life Assurance.
• Work-life balance: flexible core hours + hybrid working with 3 days a week in the Solihull office.
• Dog friendly office - yes really!

Who are Convergence Group?

At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management - making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us.

Ready to Lead Transformation and Drive Growth?

If you're ready to help transform how a growing connectivity business operates, in a team where your ideas matter, your skills make a difference, and your impact is felt across the organisation - apply now!

#SeniorBA #Transformation # ProcessMapping #Hiring