Senior Business Analyst

Royal London; Alderley Edge; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

28 days leave

Pension matching 14%

Private medical insurance

Job summary

Royal London is seeking a Senior Business Analyst to join its Digital Team in the Chief Operating Office. You will lead the delivery of analysis across the full change lifecycle, acting as the bridge between business and technology to drive clarity and value in customer journeys on mobile apps and adviser portals.

In a hybrid role with 50% home work, you will elicit requirements, facilitate workshops, support testing, and champion digital-first ways of working.

Qualifications

• Experience delivering analysis across complex business and technology change initiatives.
• Strong stakeholder management and communication skills.
• Experience with Agile delivery environments.
• Ability to elicit, challenge and document requirements from diverse stakeholders.

Responsibilities

• Analyse processes and data to shape effective business and technology solutions.
• Identify and support digital opportunities with clear business benefits.
• Elicit and document requirements across waterfall and agile projects.
• Facilitate workshops to map current and future state processes.
• Collaborate with delivery teams to ensure value delivery.
• Support testing and implementation, including defining acceptance criteria.
• Contribute to the continuous improvement of BA practices.

Skills

Senior BA

Stakeholder management

Agile delivery

Requirements elicitation

Process modelling

Financial services

Job description

Contract type: Permanent

Working style: Hybrid 50% home/office based

Closing date: 24th August 2026

We are looking for talented and driven Senior Business Analysts to join our Digital Team within our Chief Operating Office. One of Royal London’s strategic goals is to be a ‘Digital-First’ organisation and as a member of the Digital team, you will help realise this ambition. Our projects will improve the customer journeys on our Mobile application, both customer and adviser web portals, as well as projects to increase efficiency of our operations. You will be part of an exciting, growing team.

In this role, you’ll lead the delivery of business analysis outputs and techniques across the full change lifecycle, serving as a critical link between business and technical teams to drive clarity, alignment, and effective delivery. A

This is a high-impact opportunity for you to apply your analytical skills to shape strategic opportunities and champion digital-first capabilities that deliver better customer outcomes and greater business efficiency.

If you're passionate about business analysis and excited by the Digital domain, this is your chance to make a meaningful contribution to Royal London.

About The Role

• Analyse processes and data to shape effective business and technology solutions.
• Play a pivotal role in identifying and supporting digital opportunities, articulating clear business benefits, and recommending actionable next steps to maximise value.
• Elicit, challenge and document requirements from stakeholders to identify and address business challenges on both waterfall and agile projects.
• Facilitate workshops with a wide range of stakeholders to understand current and future state, documenting process maps to reflect these.
• Ability to work within a team, working on one or more projects at any given time.
• Collaborate with delivery teams to ensure proposed solutions meet business needs and deliver value.
• Support testing and implementation activities, including defining user acceptance criteria.
• Contribute to the continuous improvement of Business Analysis practices across Royal London.

About You

• Experience working within Financial Services is highly desirable.
• Proven experience as a Senior Business Analyst, delivering analysis across complex business and technology change initiatives.
• Strong analytical and problem-solving skills, with the ability to translate business needs into effective solutions.
• Experience using a range of business analysis techniques, tools and methodologies to gather requirements, analyse processes and support delivery.
• Experience working in Agile delivery environments and cross-functional squads is desirable.
• Excellent stakeholder management and communication skills, with the ability to build effective working relationships across business and technology teams.
• Self-starter who is comfortable working with ambiguity, managing priorities and driving outcomes in a fast-paced environment.
• Passionate about digital innovation, acting as a digital champion and staying up to date with emerging technologies, trends and best practices

While we are particularly interested in candidates with these skills, all relevant experience will be considered. We are dedicated to building a diverse and inclusive workplace, and your unique experiences and perspectives could be a great addition to our team.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We’ve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.

Inclusion, diversity and belonging

We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

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