Senior Brand Ambassador

EMS Healthcare; London; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading healthcare organization is seeking a Senior Brand Ambassador to engage with the public in North East London, promoting awareness of health campaigns. This role involves active participation in community outreach, fostering engagement through compassionate and clear communication. The position offers flexible working hours, full training, and comprehensive benefits including holiday entitlements and healthcare plans.

Benefits

25 days holiday, increasing with service

Opportunity to buy/sell annual leave

Enhanced maternity and paternity leave

Healthcare Cash Plan scheme

Long service awards

Discounts and savings platform

Cycle to work scheme

Car salary sacrifice scheme

Qualifications

• Experience in public engagement roles desirable but not essential, full training provided.
• Experience in healthcare or medical environment preferred.
• Ability to work in a self-motivated way.

Responsibilities

• Engage with the public to raise awareness of health issues.
• Drive the branded campaign mobile unit to various locations.
• Provide information about the healthcare programme and encourage participation.

Skills

Excellent communication skills

Customer service

Time management

Compassion

Organisational skills

People skills

Written and spoken English

Education

Full UK residency

Valid driving license

Job description

EMS Healthcare is recruiting for a Senior Brand Ambassador to play a pivotal role in engaging with the public to encourage them to take part in an important and exciting health awareness campaign.

As an integral part of the Outreach team at EMS Healthcare, you will be responsible for engaging directly with the local community to raise awareness, inform, and educate people about the key elements of the campaign. You will encourage participation and signpost individuals to where they can access further information.

This role will involve working in and around the North East London area. Days and times are to be agreed, but are likely to include Thursdays, Fridays, and Saturdays. The project will initially run for a 26-week period starting week commencing 21st July (exact date TBC), with a two-week break after the first 13 weeks, and it will exclude the two-week Christmas break.

Reporting into the Outreach Project Manager, you will focus on raising awareness of the signs and symptoms of Skin Cancer (during the first 13 weeks), followed by Prostate Cancer across North East London. You should have a passion for face-to-face communication and the ability to connect with people from within the target demographic, driving awareness and engagement with the campaign.

Locations:

North East London area including: Hackney, Tower Hamlets, Newham, Waltham Forest

City of London, Havering, Redbridge, Barking and Dagenham

Role & Responsibilities:

• Develop a strong knowledge of the subject matter to be able to confidently discuss with and provide information to the general public (full training will be provided).
• Approach and engage directly with the public to create awareness and increase participation.
• Answer any questions that may arise and where required signpost for further information.
• Actively engage with the target cohort to drive participation across the key groups.
• Encourage people within the target cohort to book an appointment to take part in the programme.
• Signpost members of the public to correct access points as directed by the campaign messaging.
• Be enthusiastic & polite in all communications.
• Take a proactive approach to each working day and be able to assist with any operational circumstances that could arise on the day.
• Communicate verbally in a positive and professional manner.
• Undertake regular liaison with the Project Manager, providing regular feedback to throughout the duration of the project to aid the completion of weekly reports.
• Work with the Brand Ambassador to deliver the campaign to meet the agreed project KPIs.
• Encourage patients to attend GP appointments if worried about symptoms through enthusiastic, clear and concise messaging.
• Perform administrative duties as defined within the campaign protocol.
• Maintain equipment accountability (iPad etc. as required).
• Any other reasonable task as requested by your line manager.
• Drive and be responsible for the branded campaign mobile unit to each campaign location each day.
  
  
  

Requirements

Experience

• Experience of working within a healthcare or medical environment or brand is desirable but not essential (full training will be provided).
• Experience of performing a similar public facing engagement role.
  
  
  

Key Skills

• Have excellent communication skills.
• Ability to deliver exceptional customer service.
• Possess excellent time management and organisational skills.
• Have drive & compassion to make a difference to people's lives.
• Full UK residency and ideally hold a valid driving license.
• The ability to travel within the required location.
• Excellent people skills and the ability to work in a self-motivated way.
• Proficient in written and spoken English.
• Possess high standards of integrity, professionalism, and sensitivity.
• To be flexible with the working hours.
  
  
  

Working Hours

• Eight hours per day, three days per week, including Saturdays.
  
  
  

Travel

• You will be responsible for driving the campaign mobile unit to and from each location, as directed by the operational schedule. Full training will be provided.
  
  
  

Benefits

• 25 days holiday increasing to 28 after 5 years service
• 1 Occasion day each year, this could be your child's first day at school, their nativity play or your own birthday - the choice is yours!
• Flexible hours and days negotiable (up-to FTE 39.5 hours per week)
• Opportunity to buy up-to 10 days additional annual leave
• Opportunity to sell up-to 5 days annual leave
• Enhanced maternity and paternity leave
• Healthcare Cash Plan scheme
• Long service awards
• Discounts and savings platform
• Cycle to work scheme
• Car salary sacrifice scheme
  
  
  

If you want to join us as our Senior Brand Ambassador, click apply now!