Senior Branch Operations Lead (London & Kent)

Securitas; Greater London; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Car Allowance

Job summary

Securitas UK is seeking a Deputy Branch Operations Manager to lead teams across the London and Kent portfolio. You will drive high standards of service, build client relationships and ensure consistent compliance across multiple sites.

The role focuses on people leadership, process discipline and performance improvement in a fast-paced security environment. A strong emphasis on safety, client satisfaction and operational excellence is required.

Qualifications

• SIA licence or willingness to obtain
• Experience leading multi-site security teams
• Strong communication and people-management skills
• Understanding of health and safety responsibilities
• Ability to balance client needs with operational constraints
• Experience using data and systems to drive performance

Responsibilities

• Lead and motivate branch staff to deliver excellent client service
• Ensure staff are trained and engaged to the required standards
• Proactive resource planning and scheduling of officers
• Maintain client service levels and cost efficiency
• Monitor KPI results and drive improvements across sites
• Conduct site security audits and safety reviews
• Develop talent management and succession planning
• Promote continuous learning and adherence to company values

Skills

SIA licence

Driving Licence

Checkable history

Right to work in UK

Operational management experience

Security industry experience

Flexible working

People management

Process discipline

H&S awareness

BI / data ability

Job description

Securitas UK is seeking a Deputy Branch Operations Manager to lead teams across the London and Kent portfolio. You will drive high standards of service, build client relationships and ensure consistent compliance across multiple sites.

The role focuses on people leadership, process discipline and performance improvement in a fast-paced security environment. A strong emphasis on safety, client satisfaction and operational excellence is required.