Deputy Branch Operations Manager

Securitas; Greater London; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Car Allowance

Job summary

Securitas UK is seeking a Deputy Branch Operations Manager to lead teams across the London and Kent portfolio. You will drive high standards of service, build client relationships and ensure consistent compliance across multiple sites.

The role focuses on people leadership, process discipline and performance improvement in a fast-paced security environment. A strong emphasis on safety, client satisfaction and operational excellence is required.

Qualifications

• SIA licence or willingness to obtain
• Experience leading multi-site security teams
• Strong communication and people-management skills
• Understanding of health and safety responsibilities
• Ability to balance client needs with operational constraints
• Experience using data and systems to drive performance

Responsibilities

• Lead and motivate branch staff to deliver excellent client service
• Ensure staff are trained and engaged to the required standards
• Proactive resource planning and scheduling of officers
• Maintain client service levels and cost efficiency
• Monitor KPI results and drive improvements across sites
• Conduct site security audits and safety reviews
• Develop talent management and succession planning
• Promote continuous learning and adherence to company values

Skills

SIA licence

Driving Licence

Checkable history

Right to work in UK

Operational management experience

Security industry experience

Flexible working

People management

Process discipline

H&S awareness

BI / data ability

Job description

• Compensation: GBP 40,000 - GBP 44,000 - yearly

Company Description

We’re Hiring: Deputy Branch Operations Manager!

Pay:up to £45,000 + Car Allowance
Hours:37.5 - Monday to Friday
Location:covering London & Kent.

Grade: F

Learning and Development:Chance to utilise 100s of our learning and development courses to really boost your career goals!

See a different World. Where potential is seen and progress is nurtured.

As Deputy Branch Operations Manager, you’ll play a key role in leading the performance of our London & Kent portfolio, supporting teams across premium global brands and high‑profile corporate environments.

We’re looking for a people‑focused operational leader who knows how to get the best from teams while maintaining exceptional standards of service. Security experience is desirable, but it isn’t essential. What matters most is your ability to lead people, build trusted client relationships and bring structure, consistency and attention to detail to a fast‑paced, multi‑site operation across any Industry.

You’ll be someone who is driven by process and continuous improvement, comfortable taking ownership and confident balancing people, performance, compliance and commercial priorities. You’ll use data, systems and operational insight to identify opportunities, solve problems and continually strengthen the service we provide to our clients.

If you’re an experienced manager who combines excellent people leadership with operational discipline and a genuine passion for service excellence, this is an opportunity to make a visible impact across some of London’s most prestigious client environments.

Please note: Reasonable out‑of‑hours support may be required to meet operational and client needs.

Job Description

What you'll be doing...

You’ll play a vital part in keeping people, property, and information safe. That includes:

• The Deputy Branch Operations Manager (DBOM) will be responsible for leading and motivating our people across the branch to deliver excellent level of service to our client. This will be achieved by ensuring that all employees are trained and motivated to provide excellent service.
• Demonstrate understanding and engagement with the Securitas Core Values of Integrity, Vigilance and Helpfulness, whilst showing a natural ability to recognise risk within the workplace and consider safety as a priority, complying with relevant policies, procedures and training as provided by the Company
• Proactive workforce resourcing and planning ensuring that all officers and staff are available and trained to the levels required
• Ensure that client and Company standards are met through the correct management and retention of all staff in line with the clients’ service level agreements
• Manage and monitor all direct costs in the most efficient way to ensure maximum quality in an economic way
• Client satisfaction with the service provided reflected in positive KPI (Key Performance Indicators) results
• Monitor and be responsible for all direct expenditure associated with delivering the service
• Ensure all assignment instructions/risk assessments and site documentation is current and in date and fully understood by deployed employees
• Carry out regular site security audits to understand opportunities where improvements can be made, engaging the Branch Operations Manager (BOM) as necessary
• Work closely with the Branch Operations Manager highlighting potential leads for solutions conversions / added services Leadership
• Elevated levels of employee engagement and the understanding and implementation of our Values and Purpose
• Achieve operational performance targets such as labour efficiency, employee turnover, diversity, and inclusivity
• Carry out Employee Welfare Visit Checklists monthly and manage or elevate any areas of concern
• Measure employee engagement levels throughout the Branch through the employee survey results and the employee NPS (Net Promoter Score) score. Identify trends and areas for improvement and work with BOMs to create action plans to resolve issues
• Ensure effective training is provided so employees carry out their role to the required standard. Conduct security officer welfare visits and manage and or elevate any areas for concern
• Manage performance improvement processes including disciplinary and grievance processes as required
• Ensure that the talent management and succession planning process and meetings are completed timely, and all staff are encouraged to take accountability for their own development
• Promote and support the Learning Hub training model to encourage wider learning and self‑development
• Involvement in the development of the Securitas strategy through involvement with Company and Area initiatives and projects
• Review and understand the reasons behind employee turnover for the branch and review exit interviews, taking actions as necessary to improve conditions for the employees
• Provides constructive feedback and provides support to the team
• Work with your team on their development and support them to perform at their best.

Please note -The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

Qualifications

What we’re looking for...

We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:

What you'll bring:

• SIA licence (Or Willing to obtain)
• Driving Licence
• 5 years checkable employment or education history
• Right to work in the UK
• 1 yearexperience in operational management
• 3‑5 yearsexperience within security or similarindustry
• Flexible with working time
• Communication is key to succeed in this role
• Able to form good working relationships
• Excellentpeople management skills, experience of leading and motivating a wide workforce
• A deep understanding of using processes to achieve remarkable results and learning new systems quickly
• Understanding of the importance of H&S and the impact on employees
• Experience of using business intelligence to drive efficiency and best practice

Additional Information

See a different world with Securitas UK

Ready to make a difference? You're one step closer to joining over 322,000 colleagues worldwide who help make your world a safer place every day.

At Securitas, our values of Integrity, Vigilance and Helpfulness guide everything we do. We believe in making a clear promise to our people:

• Opportunity – Seeing potential in every person
• People – Putting people at the heart of what we do
• Purpose – Making your world a safer place

So what happens next?

Our Talent Team reviews every application carefully and is here to support you throughout the process. Whatever the outcome, you'll always hear back from us.

Creating spaces for you to belong

We're proud to be a Level 2 Disability Confident Employer and are committed to creating an inclusive workplace where everyone can thrive. Through our networks, partnerships and celebrations throughout the year, we're building a culture where differences are valued and people can be themselves.

Ready to see a rewarding world?

From day one, you'll have access to a range of benefits, including:

• Employee discounts with leading global and local brands.
• Health and wellbeing support, 24/7 online GP services.
• Pension and financial wellbeing resources and support.
• Life assurance for added peace of mind.
• Employee eligibility to EV Schemes (Subject to graded benefits).

Keen to take the next step...

Join a team that values your contribution, supports your growth and helps you build a rewarding career.