Senior BPO Contract & Commercial Lead

Aviva; West of England; Hybrid; GBP 72,000 - 88,000; Full time

Benefits offered by this job

Generous pension scheme

Private Medical Benefit

Discount on Aviva products

Matching Share Plan

Save As You Earn

Parental and carer’s leave

Flexible benefits

Cycle to work

Paid volunteering days

Job summary

Aviva is hiring a Contract & Commercial Lead (BPO) to head a team of managers overseeing strategic outsourcing relationships. The role drives value through complex contracts, governance and risk management, while influencing senior stakeholders across Finance, Legal, Sourcing, and Operations.

You will shape supplier strategies, lead negotiations, and champion best practice in contract management, governance, and outsourcing, while supporting transformation programmes and policy improvements.

Qualifications

• Significant experience managing outsourcing contracts and supplier relationships in large organisations.
• Strong track record leading high-value negotiations and delivering commercial value.
• Excellent understanding of contract management, supplier governance, and risk management frameworks.

Responsibilities

• Lead a team of Contract & Commercial Managers.
• Drive commercial value and ensure contractual commitments are delivered.
• Manage risks across the supplier portfolio and support outsourcing programmes.
• Lead major negotiations and help shape supplier strategies to meet Aviva's objectives.

Skills

Outsourcing contracts

Supplier relationships

High-value negotiations

Contract management

Stakeholder management

Team leadership

Risk management

Job description

Aviva is hiring a Contract & Commercial Lead (BPO) to head a team of managers overseeing strategic outsourcing relationships. The role drives value through complex contracts, governance and risk management, while influencing senior stakeholders across Finance, Legal, Sourcing, and Operations.

You will shape supplier strategies, lead negotiations, and champion best practice in contract management, governance, and outsourcing, while supporting transformation programmes and policy improvements.