Senior Block Manager / Team Leader (Hybrid)

Block Recruit; Canterbury; Hybride; GBP 35 000 - 40 000; Plein temps

Avantages offerts par ce poste

Commission on new management

20 days annual leave

Hybrid working after probation

Senior position

Career development

Résumé du poste

Block Recruit is seeking a Senior Block Manager / Team Leader in Kent with proven residential block management experience. The role combines hands-on management of portfolio properties, team leadership, and client relationship management, with a path to grow the department.

The position offers hybrid working after probation (3 days in office, 2 days from home) and the opportunity to earn commission on new management instructions. Salary circa £35,000–£40,000 plus commission, DOE.

Qualifications

• Solid experience within residential Block Management, ideally managing larger or more complex developments.
• Previous experience supporting, supervising or leading a team, or the ability to demonstrate strong leadership potential.
• A good understanding of residential leasehold legislation, service charge management and relevant compliance requirements.
• Experience dealing directly with RMC and RTM directors, freeholders and leaseholders.

Responsabilités

• Hands-on Block Management: manage a small portfolio and maintain relationships with freeholders, RMCs, RTM; oversee service charges and major works.
• Team Leadership & Support: lead a small Block Management team and coordinate with Property Managers and the wider business.
• Compliance & Financial Management: ensure leasehold regulations, building safety and financial reporting are followed; monitor expenditures.
• Business Development & Growth: identify opportunities to generate new instructions and expand the portfolio.

Connaissances

Block Management

Team Leadership

Client Relationship Management

Communication

Organisation

Decision Making

Commercial Awareness

Driving Licence

Formation

TPI accreditation (advantageous)

Description du poste

Hybrid Working Senior Block Manager / Team Leader

Location: Kent

Salary: Circa £35,000 (+ DOE) + commission for new business which can significantly increase this

Job Type: Full-time, permanent (although are open to potential Block Managers part-time)

Working Hours: Monday-to-Friday, 9:00am-5:30pm

Working Arrangements: Office-based during probation, moving to hybrid working thereafter (3 days in the office and 2 days working from home).

The Opportunity

An established and growing independent property business is looking to appoint an experienced Senior Block Manager / Team Leader to support the day-to-day running and continued development of its residential Block Management department.This is an excellent opportunity for an experienced Block Management professional who enjoys a combination of hands-on property management, team leadership and client relationship management.

You’ll be joining a smaller, well-established business where you won’t simply be overseeing operations from a distance. You’ll have the opportunity to remain actively involved in managing your own portfolio of residential developments, while also providing guidance and support to a small team of Property Management professionals.

The role offers a good balance of responsibility and autonomy, with the opportunity to influence departmental processes, support colleagues and contribute to the continued growth of the business.

There is also a commercial element to the position, with opportunities to generate new business and earn additional commission through successful new management instructions.

For someone looking to take the next step in their Block Management career without moving into a purely corporate or senior management position, this could be an excellent opportunity.

Key Responsibilities

Hands-on Block Management

• Take responsibility for managing a small portfolio of residential blocks and developments, maintaining strong relationships with freeholders, Residents' Management Companies (RMCs), Right to Manage (RTM) companies and their directors.
• Oversee day-to-day property management, including maintenance programmes, major works, service charge budgets, compliance matters and contractor performance.
• Attend site visits, directors' meetings and AGMs where required.
• Manage leaseholder and resident enquiries, ensuring issues are handled professionally and efficiently.
• Ensure agreed actions are followed through and consistently high standards of service are maintained.

Team Leadership & Support

• Provide day-to-day leadership, guidance and support to a small Block Management team.
• Work closely with Property Managers, Account Managers and the wider business to ensure workloads are managed effectively.
• Support colleagues with complex property management matters, client issues and operational challenges.
• Encourage good communication, accountability and a collaborative approach across the department.
• Help maintain effective processes, accurate records and consistent service standards.
• Lead by example, remaining approachable and actively involved in the day-to-day running of the team.

Compliance & Financial Management

• Maintain a strong working knowledge of residential leasehold legislation, building safety, health and safety obligations and relevant industry regulations.
• Oversee service charge budgeting, expenditure, financial reporting and the effective management of client funds, working alongside the accounts team.
• Ensure appropriate compliance procedures are followed across the portfolio.
• Monitor contractor performance, maintenance programmes and associated expenditure.
• Ensure developments are managed responsibly, with consideration given to risk management and the long-term interests of clients.

Business Development & Growth

• Identify opportunities to generate new Block Management instructions and expand the existing portfolio.
• Build relationships with prospective clients, freeholders, RMCs and RTM companies.
• Prepare management proposals, attend prospective client meetings and negotiate new instructions.
• Work alongside senior management to identify opportunities for departmental growth and improvements to existing processes.

There is an opportunity to earn additional commission on new business secured, alongside other commission-based earning arrangements.

Skills & Experience

• Solid experience within residential Block Management, ideally managing larger or more complex developments.
• Previous experience supporting, supervising or leading a team, or the ability to demonstrate strong leadership potential.
• A good understanding of residential leasehold legislation, service charge management and relevant compliance requirements.
• Experience dealing directly with RMC and RTM directors, freeholders and leaseholders.
• Strong knowledge of Section 20 consultations, major works, contractor management and building maintenance.
• Excellent communication and relationship-building skills.
• Strong organisational abilities and attention to detail.
• The confidence to make decisions, take ownership and resolve problems proactively.
• Commercial awareness and an interest in developing new business.
• A positive, approachable and accountable management style.
• Confidence using property management software and digital systems.
• A full UK driving licence.

Relevant professional qualifications, including TPI accreditation, would be advantageous.

The Right Person

• We're looking for someone who enjoys the variety and responsibility that comes with working within an independent property management business.
• You'll be equally comfortable dealing with a complex client issue, supporting a colleague, attending a site meeting or meeting a prospective client to discuss a new management instruction.
• You'll be someone who takes pride in delivering a high standard of service, building strong relationships and ensuring things are followed through properly.
• This opportunity would suit an experienced Block Manager looking to take the next step into a team leadership position, or an existing Senior Block Manager who enjoys remaining hands‑on with their portfolio while taking on additional responsibility

What's on Offer?

• Salary circa £35,000-£40,000, depending on experience, with flexibility for an exceptional candidate.
• Additional commission on new Block Management instructions.
• Further commission-based earning opportunities.
• 20 days' annual leave plus bank holidays.
• Monday to Friday working hours, 9:00am-5:30pm.
• Office-based working during the probationary period.
• Hybrid working thereafter: 3 days in the office and 2 days working from home.
• A senior position within an established independent property business.
• Responsibility for a manageable personal portfolio alongside team leadership.
• The opportunity to lead, support and develop a small team.
• Direct involvement in key client relationships and departmental decisions.
• Support from experienced senior management.
• Opportunities for professional development and career progression.