Billing Specialist

SBH ASSOCIATES; Telford; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive base salary

Generous holiday allowance

Flexible working arrangements

Job summary

SBH Associates are recruiting for a hands-on Billing & Credit Controller specialist in Telford. The role covers all accounts receivable functions, including billing, credit control, direct debit processing and cash allocation.

Core billing experience is essential, with duties spanning invoicing accuracy, debt management and robust financial controls, while supporting finance process improvements and automation.

Qualifications

• Minimum 2 years' experience in billing.
• Minimum 2 years experience in Accounts Receivable and credit control.
• Experience with monthly billing processes within telecoms or a recurring revenue model.
• Solid understanding of credit control principles and debt recovery techniques.
• Intermediate Excel and financial systems experience.
• Strong stakeholder management and communication skills.
• Right to work in the UK.

Responsibilities

• Prepare timely, accurate bill runs by validating data, usage, and pricing against contracts.
• Manage end-to-end accounts receivable including debt collection and cash allocation.
• Support process improvement and system automation within the billing/credit control function.
• Provide reporting on aged debt, DSO, and cash collection forecasts.
• Assist with month-end close and credit notes when needed.

Skills

Billing

Accounts Receivable

Credit control

Excel

Financial systems

Analytical skills

Attention to detail

Stakeholder management

Communication skills

Education

AAT / ACCA / CIMA

Tools

NetSuite

SAP

Oracle

Microsoft Dynamics

Job description

SBH Associates are currently recruiting for fantastic company in Telford, who are looking for a hands-on Billing & Credit Controller specialist.

The billing specialist will be responsible for all accounts receivable functions, including billing, query resolution, credit control, direct debit processing and cash allocation.

Ensuring accurate and timely invoicing, effective debt management, and strong financial controls, while supporting the wider finance team through process improvement and automation.

*Core billing experience is a must for this position, and the role will be in Telford.

SBH Associates are currently recruiting for fantastic company in Telford, who are looking for a hands-on Billing & Credit Controller specialist.

The billing specialist will be responsible for all accounts receivable functions, including billing, query resolution, credit control, direct debit processing and cash allocation.

Ensuring accurate and timely invoicing, effective debt management, and strong financial controls, while supporting the wider finance team through process improvement and automation.

*Core billing experience is a must for this position, and the role will be in Telford.

Key responsibilities

Billing & Query Resolution

• Prepare timely, accurate bill runs by validating data, usage, and pricing against contractual terms and schedules.

• Ensure seamless operational handovers for account changes, keep billing schedules up-to-date, and drive system automation.

• Serve as the primary point of contact for internal and external stakeholders, investigating discrepancies and tracking resolution metrics.

Credit Control

• Monitor aged debt, manage end-to-end collections, optimise dunning processes, and handle Direct Debit collections and cash allocation.

• Assess customer creditworthiness, perform onboarding credit checks, set appropriate credit limits, and elevate high-risk accounts.

• Take proactive action to minimise bad debt risk, negotiate payment plans, and support recovery actions when necessary.

• Assist with routine bank reconciliations by ensuring timely and accurate cash allocation across customer accounts.

Reporting

• Prepare regular accounts receivable reports, including aged debt analysis, Days Sales Outstanding (DSO), and cash collection forecasts.

• Analyse customer payment behaviours to provide actionable financial recommendations to management.

• Assist with month-end close activities (accrued income, provisions) and support the annual statutory audit process.

• Process credit notes and manage provisions for doubtful debts in alignment with month-end financial procedures.

About you

• Experience & Knowledge
• Minimum 2 years' experience in billing
• Minimum 2 years experience in Accounts Receivable and credit control
• Experience managing monthly billing processes within telecoms or a recurring revenue business model.
• Solid understanding of credit control principles and debt recovery techniques.
• Ability to prioritise workload and meet deadlines in a fast-paced environment.
• Skills & Competencies
• Minimum Intermediate Excel and financial systems expertise.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Strong stakeholder management and communication skills.

It would be great if you have any of the following, but it's not essential:

• Experience within telecommunications, technology or wholesale services.
• Experience with ERP systems such as NetSuite, SAP, Oracle or Microsoft Dynamics.
• Experience in a high growth/fast paced environment.
• Knowledge of wholesale telecom billing.
• Process automation and continuous improvement experience

Qualifications

• AAT qualified, part-qualified ACCA/CIMA, or equivalent experience.
• Right to work in the UK.

Compensation

• Competitive base salary.
• Generous holiday allowance and flexible working arrangements.
• Supportive, inclusive culture with and cross-functional collaboration.

Location -Telford - Hybrid