Event Technician

proAV Limited; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

proAV is seeking an experienced Events Technician to join our London team. You will manage and operate AV/VC systems at large and meeting rooms, provide first-class client experience, and support VIP events across our end user campus and UK locations.

The role includes remote monitoring, in-room support, fault handling via Service Now, setup and breakdown of equipment, and coordination with vendors and offsite teams to deliver seamless events.

Qualifications

• Experience in AV and events operations.
• Strong customer-facing skills and client service mentality.
• Ability to troubleshoot AV systems and provide on-site and remote support.

Responsibilities

• Manage and operate AV/VC equipment for high-profile events and meetings.
• Provide in-room and remote support, including VIP meetings and connections for AV/VC.
• Log and track faults via Service Now and coordinate with vendors and teams.

Skills

Customer service

Event support

Technical troubleshooting

Tools

Crestron Fusion

Logitech Sync Portal

Utelogy

Job description

Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Events Technician to be a key part of our London team, representing proAV and working onsite at a leading multinational professional services network. The role will be taking full responsibility for supporting all audio visual activity from high profile events to meeting room support incorporating a wide range of AV and VC products across the London campus as well as 2nd line support to client locations across the UK as required. You will be responsible for management and operation of the event spaces, attending high level events and providing first class client experience throughout.

One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user's organisation who continue to invest in state-of-the-art technologies, services, and training.

This is an exciting opportunity for an exceptional, experienced Events Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities

• Be customer focused with strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner
• Actively monitor clients AV/Microsoft Teams estate via remote monitoring tools (Crestron Fusion, Logitech Sync Portal, Utelogy)
• Provide remote support to all client service users via monitoring tools / telephone / video call
• Provide real time in room support across Client buildings
• Provide a meet & greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video conferencing calls (virtually and in room as required)
• Fault handling and tracking of all AV related fault tickets raised via Service Now (Call logging software) through to resolution
• Track and manage all AV requests received via dedicated AV phone & email
• Troubleshoot AV related technology issues (inc projectors, control systems, switching, audio and screens) to complete resolution when issues occur
• Ensure all equipment faults and requests are reported via the onsite procedures
• Generate daily reports and contact VIP clients to establish full nature of meeting & requirements equipment / meeting room set ups as required
• Setup, testing, operation, and break down of AV equipment; (e.g. video data projection systems, audio and video conference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems)
• Ad hoc testing across Client site - high profile rooms / areas
• Provide support on an individual basis to users at all levels of seniority on audio visual equipment, connectivity and applications where appropriate
• Locate faults or problems and provide solutions on a first /second line basis and provide a work around, if problem is critical
• Have a strong understanding of conferencing technology around video, bridging, audio, web, and streaming including mixing boards and video switchers
• Direct & manage all onsite events within large presentation spaces
• Work closely with offsite events team to ensure all event requirements are captured and managed effectively for both onsite and offsite events throughout.
• Ability to multitask and work under pressure to strict deadlines
• Provide white glove service that manages technical logistics for large complex events, Town halls, special events, and VIP's video meeting
• Conduct planning meetings with client event organisers to ensure the correct technology is being used, leading to successful meetings/events
• Work with vendors for AV rental and staging of events

Equality, Diversity & Inclusion

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply