Senior AV Technician

Kinly; Greater London; On-site; GBP 42,000 - 44,000; Full time

Benefits offered by this job

Bonus

Comprehensive benefits package

Job summary

Kinly is seeking an experienced Senior AV Technician in central London to support AV/VC systems across our corporate environments. The role focuses on fault resolution at 2nd/3rd line levels and on delivering high-quality client service during events.

You will be part of a busy AV team, with a shift pattern and coverage from early morning to early evening, ensuring reliable operation of video conferencing and collaboration platforms.

Qualifications

• Industry AV qualifications (e.g., AV/VC certifications)
• Strong communication and professional presentation
• Willingness to train and expand knowledge in AV technologies

Responsibilities

• Provide 2nd/3rd line AV/VC fault resolution.
• Lead event support and pre-event testing.
• Run AV events and coordinate with clients.
• Maintain room surveys and asset registers.
• Escalate issues with clear client communication.

Skills

Proactive

Strong communication

Customer service

Team player

Problem solving

Tools

Polycom

Microsoft Teams

Zoom

Crestron

Video conferencing

Job description

Central London | Permanent, Full-Time | £42,000 - £44,000 + Bonus & Benefits

Join a Prestigious Central London Venue

Role Summary

As a Kinly AV Senior Technician you will be expected to support the requirements of the company by providing support of AV & VC equipment across the business, leading and taking responsibility for 2nd and 3rd line technical faults.

AV team members must be able to quickly adapt to fast-paced changing environments, and schedules. They need to carry themselves well and provide a high-class service both personally and technically. The team will follow a shift pattern based upon a working week between the hours of 07:30 & 21:00 ensuring coverage throughout the period.

IDEAL CANDIDATE

We are seeking a highly proactive individual with a strong grasp of AV/VC technologies as applied in corporate settings. The ideal candidate should hold industry-recognized AV qualifications, be motivated to expand their knowledge through training, and excel in communication.

Presenting oneself professionally with a friendly and outgoing demeanor is essential, coupled with a positive attitude. This person should readily take responsibility for system ownership and upkeep while consistently seek to surpass expectations. Proficiency in administration, computer technology, PC applications, and networking is a must. Experience supporting other blue-chip companies within the AV industry is desirable.

Role, Responsibilities And, Skills

• Acting as a technical resource and point of escalation when troubleshooting issues.
• Respond to and manage client escalations effectively by maintaining efficient communication between all relevant stakeholders.
• Daily room checks undertaken at the start/end of the day, such checks will take into consideration room criticality and any known hardware issues etc.
• Completing paperwork for each job attended.
• Communicate identified faults in a clear and detailed manner to our helpdesk colleagues and, where appropriate, to client stakeholders.
• Explain faults to the client in a way they can understand, convey the issue and what will be done to fix the problem within the agreed SLA.
• Fault finding of audio visual and video conferencing systems to a high level, under pressure.
• A good understanding of computer software and hardware systems.
• Maintaining site surveys and asset registers.

EVENT SUPPORT

As well as the responsibilities above, the successful candidate will also be expected to provide event support to our clients on a regular basis. Responsibilities will include:

• Running AV events, including pre-event testing of audio, wireless microphone battery levels etc.
• Primary contact for event coordination.
• Liaising with clients for large events to understand their requirements.
• Attend pre-production meetings required for any scheduled special events.
• Primary support to operate global production events.
• Own the event experiences for the meeting host and attendees.
• Assist management of high-profile events and become a trusted advisor.
• Escalate any operational issues to the appropriate level of support and make suggestions for improvements.
• Produce event reports which highlights the use of space.

VIDEO/AUDIO CONFERENCING

• Video/audio conference set-up and support. Best efforts should be made to ensure all suites are connected on time and receiving/transmitting good audio/video.
• Site certification of all new and relocated video conference systems.
• Carry out video conference software updates.
• Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify.

Skills Profile

• Knowledge of collaboration platforms such as Polycom, Microsoft Teams, Zoom, Google
• Ability to operate Videoconference hardware (Microsoft Teams, Webex, Poly, Logi, etc) and to troubleshoot any potential issues relating to audio feedback, no video etc.
• Proficiency with Microsoft Teams, UC PCs, Polycom, Logitech, and Crestron Flex VC solutions, Biamp Tesira, Q-SYS, and Extron.
• Avixa CTS preferred, Microsoft Certification desirable.
• AV install experience is preferable
• Experienced delivering support services to large corporate customers.
• Manual handling tasks will be required when necessary for moving equipment.
• Excellent people skills.
• Ability to impart knowledge to those less skilled.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills. The nature of this role involves last-minute requests and as such, flexibility is a key attribute.
• Maturity, especially when under pressure and being able to maintain excellence in Customer Service with clients of all seniority levels.
• Adaptability to work in unfamiliar surroundings.
• Ability to work well as part of a small team or independently.
• Passionate customer service attitude and proven customer service skills.
• Extensive experience in working in a pressured operational environment.
• Professional in appearance and attitude.
• Willing to undertake security screening (BPSS & SC)

What's On Offer?

• Salary of £42,000 - £44,000 depending on experience, plus bonuns
• Comprehensive company benefits package
• Opportunity to work within a prestigious, high-profile environment
• Genuine opportunities for professional growth and career development

If you're an experienced AV professional looking to take the next step in your career within one of London's most impressive corporate environments, we'd love to hear from you.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email [e-mail] outlining your requirements.

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.