AV Event Technician - L2

Kinly; Greater London; On-site; GBP 42,000 - 47,000; Full time

Job summary

Kinly is seeking an AV Event Technician – L2 to join our London team. Based in London, EC2N, you will provide first-line AV support, both remote and in-room, and manage conference ICT needs for VIP events.

You will coordinate with executives and clients, perform pre-event testing, and ensure seamless AV service for meetings and global production events. This is a full-time, permanent role with fixed shift patterns.

Qualifications

• AV support technician with proven support experience.
• Excellent communications skills in a customer-facing role.
• Process & procedure oriented approach to work.
• Working knowledge of Lighting and Acoustic skills.

Responsibilities

• Review Schedule for VIP Conferences.
• Review daily AV schedule and provide both remote and onsite room support.
• Provide first line break-fix support for all AV hardware.
• Ensure scheduled conferences are connected without any issues.
• Respond to AV support hotline calls and emails.
• Carry out daily proactive room checks.
• Handle support tickets received into the AV queue.
• Setup and provide in room support for events.
• Pre-event testing of audio, wireless microphones, VC connections and displays.
• Liaise with clients for large events to understand requirements.
• Attend pre-production meetings for scheduled events.
• Operate in room systems for Global Production Events.
• Collaborate with internal and external clients, vendors and project managers.

Skills

Excellent communications

Customer-facing experience

Process & procedure oriented

Lighting and Acoustic skills

Tools

Cisco AV technologies

Cisco certification

AVIXA

Crestron

Extron

Job description

London, UK (EC2N)

Salary:

£42,000 - £46,500 (dependent on experience), plus company benefits

Interview Process:

2-stage (Virtual and Face-to-face)

Hours:

Monday – Friday – 40 hours (rotational shifts; 7am – 4pm & 10am – 7pm)

Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

Role: AV Event Technician – L2

Contract Type: Full-time, Permanent

Location: London, UK (EC2N)

Salary: £42,000 - £46,500 (dependent on experience), plus company benefits

Interview Process: 2-stage (Virtual and Face-to-face)

Hours: Monday – Friday – 40 hours (rotational shifts; 7am – 4pm & 10am – 7pm)

Exciting new opportunity has arisen for a proven AV Event Technician, to join a well-known globally-recognised business, based in the heart of London to focus on meeting room support.

The position involves a high degree of exposure, sometimes working with executive management and managing directors of the organisation to provide the services listed below.

Key responsibilities:

• Review Schedule for VIP Conferences
• Review daily AV schedule and provide both remote and onsite room support
• Provide first line break-fix support for all AV hardware
• Ensure scheduled conferences are connected without any issues.
• Overall administrative works such as: responding to AV support hotline calls and emails
• Carry out daily proactive rooms checks
• Review, respond and handle support tickets received into the AV queue (BlackRock’s incident management tool)
• Setup and provide in room support for events
• Working with others within the team to support events, including pre-event testing of audio, wireless microphones, VC connections and displays
• Liaising with clients for large events to understand client’s requirements
• Attend pre-production meetings required for any scheduled special events
• Primary Support to Operate in room systems for Global Production Events
• Liaise with internal & external clients, vendors, venue account managers and project managers to successfully deliver events

Skills and experience:

• AV support technician with proven support experience
• Excellent communications skills
• Process & procedure oriented
• Experience within a customer-facing role
• Working knowledge of Cisco AV technologies
• Industry standard certification (Cisco, Avixa , Crestron, Extron)
• Working knowledge and some experience with Cisco and other event related technologies and equipment
• Working knowledge of Lighting and Acoustic skills

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.