Senior AV Customer Success & Onsite Services Lead

Electrosonic Group; Dartford; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Electrosonic Group is seeking a Customer Success & Onsite Services Manager to ensure customers derive maximum value from their AV technology investments and to lead onsite managed services across UK accounts.

You will be the primary post‑sales relationship owner, responsible for satisfaction, renewals, and long‑term account growth, while providing leadership to distributed service teams and collaborating with Service Operations, Technical Support, Sales and Finance.

Qualifications

• Minimum 5 years in Customer Success or related roles.
• Experience leading onsite service teams.
• Strong AV technologies knowledge and managed services experience.
• Proven track record in renewals, contracts, and commercial performance.
• Excellent communication and stakeholder management.

Responsibilities

• Act as primary point of contact for customers and stakeholders.
• Lead onsite service teams across the UK and drive performance.
• Develop and execute customer success plans aligned to objectives.
• Monitor service performance and drive continuous improvement.
• Oversee contract renewals, repricing, and service enhancements.
• Collaborate with Sales, Engineering, Finance, and Service Ops.
• Analyze AV estate data to identify optimization and maintenance opportunities.

Skills

Customer Success

Service Delivery

Account Management

Leadership

Data Analysis

Stakeholder Management

CRM

ITIL

PMP/PRINCE2

Microsoft 365

Tools

CRM software

Reporting tools

MS Office 365

Job description

Electrosonic Group is seeking a Customer Success & Onsite Services Manager to ensure customers derive maximum value from their AV technology investments and to lead onsite managed services across UK accounts.

You will be the primary post‑sales relationship owner, responsible for satisfaction, renewals, and long‑term account growth, while providing leadership to distributed service teams and collaborating with Service Operations, Technical Support, Sales and Finance.