Senior Attendee Data & Housing Manager (Hybrid Events)

FIRST; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Private Medical Insurance with BUPA

28 Days Annual Leave

20 Days of Sick Pay

Enhanced Parental Leave

Wellness Stipend

Headspace access

Life Insurance

Employee Assistance Program (EAP)

Cycle to Work Scheme

Season Ticket Loan

Pension Scheme Enhancements

Discretionary Bonus Structure

Global Opportunities

Job summary

FIRST is a leading global brand experience agency delivering Content, Creative, Digital Technology, Management & Delivery, and Data & Insights. This role focuses on housing and delegate management and accurate attendee data across events, including complex hotel blocks and post-event reporting.

You will lead end-to-end registration for in-person, hybrid, and virtual events, collaborate with stakeholders, and manage data in a compliant, scalable way while traveling as needed.

Qualifications

• 5–7+ years in Attendee Data Management, Housing/Delegate Management and/or Event Technology.
• Strong working knowledge of Cvent is preferred.
• Proficient with Excel and PowerPoint.
• Experience with platforms like Aventri, Certain, Swoogo, RainFocus, Eventbrite or similar.
• Able to manage multiple projects simultaneously.
• Strong written and oral communication skills at all levels.
• Industry knowledge of suppliers, services, and best practices.

Responsibilities

• Manage end-to-end registration for high-volume in-person, hybrid, and virtual events with related communications.
• Database management to ensure consistency and accuracy of information.
• Serve as primary contact for attendee and client registration inquiries with SLAs.
• Establish program-level communications, reporting, processes, deadlines, and onsite approaches.
• Maintain fully documented processes using standardized templates and ensure compliance.

Skills

Attendee data management

Housing & delegate management

Event technology

Client communication

Project management

Tools

Cvent

Aventri

Certain

Swoogo

RainFocus

Eventbrite

Job description

FIRST is a leading global brand experience agency delivering Content, Creative, Digital Technology, Management & Delivery, and Data & Insights. This role focuses on housing and delegate management and accurate attendee data across events, including complex hotel blocks and post-event reporting.

You will lead end-to-end registration for in-person, hybrid, and virtual events, collaborate with stakeholders, and manage data in a compliant, scalable way while traveling as needed.