Global Senior Event Technology Lead

FIRST; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Private Medical Insurance

28 Days Annual Leave

Sick Pay

Enhanced Parental Leave

Wellness Stipend

Headspace Access

Life Insurance

EAP

Cycle to Work

Season Ticket Loan

Pension Enhancements

Discretionary Bonus

Global Opportunities

Job summary

FIRST, a global brand experience agency, is seeking a Senior Event Technology Manager to lead strategy, implementation, and management of event tech across virtual, hybrid, and in-person programs. This role consults with clients on best practices, advises on user experience, and oversees the development of registration platforms, event apps, and related digital tools.

They provide leadership and support to the Event Technology team, ensuring seamless execution from pre-event planning through

Qualifications

• 8-10 years’ related experience in Data Management and Event Technology, including meeting planning and coordination.
• Expert knowledge of Cvent is required.
• Strong proficiency with Microsoft Excel.
• Strong proficiency with registration website platforms ( Splash, Certain, Aventri, Eventbrite ).
• Experience with virtual meeting and event platforms such as GlobalMeet, TalkPoint, Zoom, WebEx, SpotMe, Concise Chime, Inconf, vFairs or similar.
• Experience with on-demand badge printing, RFID, session scanning and lead generation.
• Experience in integrating CRM software (Marketo, Salesforce, Dealcloud) with event registration systems such as Cvent.
• Highly motivated, able to work independently.
• Exhibit strong work ethic, patience and a winning attitude.
• Strong oral and written communication skills.
• Flexible and willing to work outside normal business hours (evenings, weekends) and travel when required.

Responsibilities

• Consult with clients on Event Technology best practices and platform recommendations.
• Lead strategy, implementation, and management of event technology across virtual, hybrid, and in-person programs.
• Advise on user experience of pre-event and onsite registration for both virtual and in-person events.
• Oversee development of registration platforms, event apps, and related digital tools.
• Provide leadership and support to the Event Technology team from pre-event planning through onsite delivery, while managing vendor relationships.
• Manage room blocks and coordinate with hotels.
• Database management: ensure consistency of information and generating lists upon request.
• Manage client event communications such as save-the-dates, invitations, registration, confirmations, etc.
• Reporting (response rates / new implications) and analytics and surveys.
• Print name badges, tent cards, place cards, departure notices, email confirmations, etc.
• Manage relationships with technology suppliers.
• Team Management:
• Manage, develop, mentor, and provide feedback to direct reports on an ongoing basis.
• Oversee workload of team ensuring day-to-day understanding of capacity/pressure points and assisting with guidance on events where required.
• Responsible for workflow and capacity management; flagging when scalable resources are needed.
• Manage PTO schedules, coordinate team presence in office to ensure ample coverage, and review all T&E reports.
• Provide input/feedback on big picture opportunities, issues, and challenges within the organization.
• Manage and promote communications to all team members to ensure maximum efficiency.
• Be aware of and manage any problems or issues which negatively affect productivity.
• Partner with FIRST People & Culture team and/or VP, Event Technology on all company initiatives, recruiting, and employee relations matters.
• Lead and motivate the team to work efficiently.
• Ensure the team is providing value for money to clients and seeking value adds where possible.
• Encourage and motivate the team to be knowledgeable of best practices and proactive with ideas and creative solutions.
• Ensure team adheres to SOPs and compliance processes while maintaining comprehensive event files.

Skills

Event Technology

Data Management

Cvent

Microsoft Excel

Registration platforms

Virtual platforms

RFID / badge printing

CRM integration

Independent work

Communication skills

Tools

Splash

Certain

Aventri

Eventbrite

GlobalMeet

TalkPoint

Zoom

WebEx

SpotMe

Concise Chime

Inconf

vFairs

Job description

FIRST, a global brand experience agency, is seeking a Senior Event Technology Manager to lead strategy, implementation, and management of event tech across virtual, hybrid, and in-person programs. This role consults with clients on best practices, advises on user experience, and oversees the development of registration platforms, event apps, and related digital tools.

They provide leadership and support to the Event Technology team, ensuring seamless execution from pre-event planning through