Senior Associate Director

CBI (Confederation of British Industry); Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading organization in the UK is seeking a Recruitment People & Culture Operations Manager to enhance member relationships and drive growth. The role involves managing strategic accounts, supporting junior staff, and contributing to sales efforts. The ideal candidate will have strong relationship-building skills and leadership experience. This is a fixed-term role for nine months, based in London.

Qualifications

• Experience in strategic account management with senior business leaders.
• Demonstrated leadership experience in complex organizations.

Responsibilities

• Manage relationships with up to 35 high-value CBI members.
• Drive membership retention and satisfaction through effective account management.
• Support junior colleagues and contribute to sales activities.

Skills

Relationship Building

Networking

Leadership

Education

Degree in Business or related field

Job description

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Recruitment People & Culture Operations Manager

About the CBI

Founded 60 years ago and representing some of the biggest names in business, household brands and globally traded corporations that employ people in all sectors and across every region and nation of the UK, the CBI is thevoice of business. The CBI represents 850 members who themselves comprise 1,100 separate registered companies and 150,000 trade association members. Find out more about some of the businesses in membership here.

The CBI is committed to ensuring a safe, supportive and inclusive people-centric culture where our people can excel to achieve their full potential and be their best authentic selves in an environment where ethical values and respectful behaviours are at the very heart of who we are in our everyday interactions.

Role Summary

We are looking for an experienced, confident, and commercially minded professional who is adept at building relationships with senior business leaders to join the CBI team. You will join us at an exciting time in our 60-year history as the CBI builds its membership to strengthen the voice of business in Whitehall and to policymakers.

Based at our Cannon Street offices, within the CBI’s London, South East and Financial Services membership team, this is an exciting opportunity to join a team tasked with driving the ambitious growth plans of the business. It will be your job to help develop our membership base by managing external relationships with existing CBI members and supporting the new income ambitions of the wider Commercial team.

As the primary focus of the role, you will have front-line responsibility for a portfolio of up to 35 high-value strategic CBI member relationships, primarily located across London, the Thames Valley, and the South East. You will also play a leadership role in the Commercial team, responsible for supporting more junior colleagues in performing their roles effectively.

As Senior Associate Director, you will be working with some of the most significant and influential FTSE and multinational organisations within the CBI’s membership. This includes companies drawn across the UK’s economy and will also provide the opportunity to develop deeper expertise in working with sectors such as tech, manufacturing and retail. You will liaise daily with the CBI’s policy, campaigns, products, and events teams for up-to-date product information; build external relationships with existing members; and support both the recruitment and onboarding of new CBI members through collaboration with the CBI’s Sales team.

Responsibilities

Managing CBI member relationships

·Maintaining and deepening relationships with some of the largest, most complex and strategically significant CBI members in the London, Thames Valley and South East regions, ensuring they are kept informed of regional and national opportunities to shape CBI and government policy and participate in CBI activities. As Senior Associate Director, you will be directly responsible for a portfolio of up to 35 members, valued in excess of £1.5M.

·Driving increased membership retention and satisfaction by delivering a compelling and efficient membership offer based on policy, networking and intelligence.

·Developing a deep understanding of those issues impacting the competitiveness of member companies and being able to articulate how the CBI can influence these policies to the benefit of our members

·Increasing the value of the membership portfolio with a strong focus on the delivery of high-quality account management, ongoing renewals of membership and uplifting membership values.

·Maintaining accurate records by tracking activity on the CRM system and ensuring relevant information is shared with the appropriate stakeholders.

Providing Leadership and Guidance within the London and SE Team

·Supporting the success of more junior colleagues in the Commercial team by providing practical guidance and support, demonstrating and embedding best practice

·Identifying areas for performance improvement and professional development

·Deputising for the Regional Director for London and South East as required.

Supporting new sales, sponsorship and products and services to members

·Contributing to the London & South team’s overall recruitment targets by supporting the sales activities of the wider Commercial team.

·Assisting the sales process, drawing on member insight to both help identify potential targets and leading on these relationships where appropriate.

·Cross-selling CBI’s policy intelligence and events into a commercial offer to members within your portfolio, including flagship events and specialist policy products.

Developing specialist expertise to help deepen the CBI’s member offer

·Reflecting the composition of your membership portfolio and your policy interests, working with teams from across the CBI to gain greater experience and knowledge in your area of expertise.

·Deploying this expertise to help improve the CBI’s offer around either specific sectors of the economy or distinct policy areas. This can be through helping to influence policy agendas, sharing insight on new developments, and by providing access to new member networks.

Success Criteria

·Level of retention of existing members meeting an annual target of renewals and uplifts in subscription values in your portfolio.

·Level of renewals and uplifts within the broader team in line with annual targets.

·Positive and productive relationships with member companies and their senior representatives.

·Successful onboarding of new members, evidenced by renewal of membership at first-year anniversary

·Level of senior engagement in member companies

·Maintenance of the CBI’s profile and authority within the London & South East region

·Consistently displaying high levels of leadership behaviours and collaboration with colleagues across the CBI.

·Demonstrating and fostering good practice in account management administration, including CRM use.

Knowledge & Experience

What an individual must know or understand to be able to fulfil the role’s requirements

·Experience in strategic account management dealing with senior business people in large and complex organisations through long-term relationships.

·Can demonstrate a clear understanding of the principles and application of best practice relationship management

·Experience of playing a leadership role within an organisation through line management or other leadership positions.

·Strong relationship-building and networking skills

·Strong interest in and awareness of the political and economic environment in the UK and the impact of the broader geopolitical landscape.

·Well-developed awareness and understanding of evolving opportunities and pressures within the business environment.

This is a fixed-term role for a period of nine months.

Please submit a CV and covering letter to [e-mail]. The application for this post will close on the 1st June 2025 @5 PM.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Non-profit Organization Management

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