Senior Assigned Support Engineer, EMEA - Remote Impact

Jackalope Digital LLC; United Kingdom; Remote; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Benefits to support health and well‑be

Flexible Paid Time Off

Team Member Resource Groups

Equity Compensation & Employee Stock

Growth and Development Fund

Parental Leave

Job summary

GitLab is hiring an Assigned Support Engineer to serve our largest Self-managed, GitLab Dedicated, and GitLab.com customers. You’ll combine deep Linux expertise with GitLab/CI/CD knowledge to prevent incidents and resolve complex problems.

You’ll collaborate across Product, Development, Infrastructure, Customer Success, and Sales to drive fixes and improvements while creating reusable support content for the team.

Qualifications

• Experience handling end-to-end support cases from triage to resolution.
• Strong Linux systems administration and performance debugging skills.
• Experience with GitLab and CI/CD concepts and deployments.

Responsibilities

• Provide technical support to GitLab customers, ensuring stability and performance.
• Troubleshoot complex issues using logs and Linux utilities; communicate findings clearly.
• Build proactive relationships with customer stakeholders and cross-functional teams.

Skills

Linux administration

CI/CD

Ruby or Bash scripting

Kubernetes

Zendesk

Debugging with strace

Communication

Education

LFCE or RHCE equivalent

Tools

Zendesk

strace

Job description

GitLab is hiring an Assigned Support Engineer to serve our largest Self-managed, GitLab Dedicated, and GitLab.com customers. You’ll combine deep Linux expertise with GitLab/CI/CD knowledge to prevent incidents and resolve complex problems.

You’ll collaborate across Product, Development, Infrastructure, Customer Success, and Sales to drive fixes and improvements while creating reusable support content for the team.