Senior ASB Housing Officer

JR United Kingdom; Luton; On-site; GBP 35,000 - 45,000; Full time

Job summary

Une autorité locale recherche un Senior ASB Housing Officer pour diriger les interventions et la prévention liées à la gestion des comportements anti-sociaux (ASB) et à l'abus domestique à Luton. Ce poste implique de travailler en étroite collaboration avec divers intervenants pour garantir la sécurité des résidents et fournir un soutien approprié aux victimes. Les candidats doivent avoir une expérience dans la gestion de problèmes de location et être en mesure de gérer des cas complexes et sensibles.

Qualifications

• Permis de conduire valide et accès à un véhicule
• Expérience dans la gestion des violations de location dans le secteur public

Responsibilities

• Traiter les rapports de ASB et d'abus domestique
• Créer et gérer des plans d'action pour la résolution de ASB
• préparer et servir des avis légaux et représenter l'organisation au tribunal

Skills

Gestion des cas de ASB

Évaluation des risques

Communication efficace

Job description

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Senior ASB Housing Officer, Luton, Bedfordshire

Client: Social Care Locums

Location: Luton, Bedfordshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

To lead on prevention and intervention to help residents sustain their tenancies. The team is based within the Housing Tenancy Management Team and collaborates with internal and external stakeholders to contribute to the Council's vision of keeping communities safe. The role focuses on intervening and resolving reports of ASB and Domestic Abuse, with referrals/signposting made promptly to support residents, especially vulnerable ones, ensuring they feel safe at home. Develop strong partnerships with agencies to assess and manage risks, employing various intervention and support measures to secure positive outcomes.

Duties and Responsibilities:

• Address reports of ASB and Domestic Abuse
• Support victims of Domestic Abuse within HRA and general needs stock, ensuring risk assessments, referrals, and safety plans are in place
• Attend meetings with stakeholders to identify solutions for ASB cases
• Deliver a resident-focused response to ASB complaints and breaches
• Create and manage action plans for ASB resolution
• Utilize legislation and good practices for preventative and legal actions, including mediation
• Conduct interviews with complainants, witnesses, and alleged perpetrators
• Prepare and serve legal notices, and represent the organization in court as needed
• Manage service queries, ensuring positive customer experiences
• Communicate effectively with victims, families, and perpetrators, ensuring accurate recording of their views
• Build respectful relationships with victims, families, and perpetrators
• Provide clear reports based on evidence and needs assessment
• Handle child and adult safeguarding matters promptly and effectively
• Manage complex, high-risk cases involving vulnerable perpetrators of ASB and abuse

Key Skills and Requirements:

• Full driving license and access to a vehicle
• Experience managing tenancy-related breaches in the public sector