Senior Applications Support AVP – Hybrid Tech Leader

11037 Citibank, N.A. United Kingdom; Belfast City District; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

27 days annual leave

Discretional annual bonus

Private Medical Care & Life Insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Special discounts for employees,family

Learning and development resources

Job summary

Citi Belfast, a major employer in Northern Ireland, is seeking an Applications Support professional to partner with technology teams, analyze systems, and implement robust solutions. The role emphasizes leadership, problem solving, and effective communication within a fast-paced environment.

The successful candidate will gather requirements, mitigate risks, and mentor junior staff while contributing to strategic decisions.

Qualifications

• Relevant experience in a similar role.
• Practical problem solving and strategic thinking skills.
• Demonstrated leadership, interpersonal skills and relationship building skills.
• Service oriented attitude.
• Ability to work in a fast-paced environment.
• Experience leading or working on multiple large development projects simultaneously.
• Proficient using basic technical tools and systems.
• Good interpersonal and communication skills.

Responsibilities

• Partner with multiple technology teams to ensure integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; recommend and implement solutions.
• Identify potential risks to application stability and performance, and develop mitigation strategies
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Develop and maintain a strong understanding of various troubleshooting tools, diagnostic techniques, and logging systems to efficiently identify and resolve issues.
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Provide technical direction and mentorship to the support team, fostering their skills and knowledge in application architecture, troubleshooting, and best practices
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Performs other duties and functions as assigned

Skills

Relevant experience

Problem solving

Leadership

Communication

Fast-paced work

Requirements gathering

Technical tools

Interpersonal skills

Education

Bachelor’s/Master’s degree preferred

Tools

Basic technical tools

Job description

Citi Belfast, a major employer in Northern Ireland, is seeking an Applications Support professional to partner with technology teams, analyze systems, and implement robust solutions. The role emphasizes leadership, problem solving, and effective communication within a fast-paced environment.

The successful candidate will gather requirements, mitigate risks, and mentor junior staff while contributing to strategic decisions.