Applications Support Senior Analyst - Assistant Vice President

11037 Citibank, N.A. United Kingdom; Belfast City District; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

27 days annual leave

Discretional annual bonus

Private Medical Care & Life Insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Special discounts for employees,family

Learning and development resources

Job summary

Citi Belfast, a major employer in Northern Ireland, is seeking an Applications Support professional to partner with technology teams, analyze systems, and implement robust solutions. The role emphasizes leadership, problem solving, and effective communication within a fast-paced environment.

The successful candidate will gather requirements, mitigate risks, and mentor junior staff while contributing to strategic decisions.

Qualifications

• Relevant experience in a similar role.
• Practical problem solving and strategic thinking skills.
• Demonstrated leadership, interpersonal skills and relationship building skills.
• Service oriented attitude.
• Ability to work in a fast-paced environment.
• Experience leading or working on multiple large development projects simultaneously.
• Proficient using basic technical tools and systems.
• Good interpersonal and communication skills.

Responsibilities

• Partner with multiple technology teams to ensure integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; recommend and implement solutions.
• Identify potential risks to application stability and performance, and develop mitigation strategies
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Develop and maintain a strong understanding of various troubleshooting tools, diagnostic techniques, and logging systems to efficiently identify and resolve issues.
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Provide technical direction and mentorship to the support team, fostering their skills and knowledge in application architecture, troubleshooting, and best practices
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Performs other duties and functions as assigned

Skills

Relevant experience

Problem solving

Leadership

Communication

Fast-paced work

Requirements gathering

Technical tools

Interpersonal skills

Education

Bachelor’s/Master’s degree preferred

Tools

Basic technical tools

Job description

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 4000 people from over 68 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next‑generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients. You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.

Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real‑world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

Responsibilities

• The successful candidate will be responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Identify potential risks to application stability and performance, and develop mitigation strategies
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Develop and maintain a strong understanding of various troubleshooting tools, diagnostic techniques, and logging systems to efficiently identify and resolve issues.
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Provide technical direction and mentorship to the support team, fostering their skills and knowledge in application architecture, troubleshooting, and best practices
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Performs other duties and functions as assigned

Qualifications

• Relevant experience in a similar role
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude
• Ability to work in a fast‑paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one‑time
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills

Education

• Bachelor’s/University degree, Master’s degree preferred

hat we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

#LI-BH3

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.