Senior Application Support Officer

Triumph Consultants Ltd; West of England; Hybrid; GBP 49,000 - 66,000; Full time

Job summary

Triumph Consultants Ltd is recruiting a Senior Applications Support Officer to support a large public sector IT Operations team. You will provide specialist support for core business applications, supervise a small team, and ensure high-quality customer service in a housing repairs environment.

Initially you will travel to Bristol to collect equipment and complete induction, then work predominantly from home with occasional on-site sessions.

Qualifications

• Extensive knowledge of One Advance DRS scheduling, NEC Housing repairs and NEC Go-Mobile.
• Proven background in application support, troubleshooting, configuration and issue resolution.
• Strong communication skills to explain technical information to non-technical users.
• Experience supervising or supporting development of team members.
• Ability to analyse data, identify root causes and recommend improvements.
• Experience in a public sector or housing repairs environment.
• Understanding of GDPR and secure application management.
• Experience coordinating system upgrades or working with external suppliers.

Responsibilities

• Lead the day-to-day supervision and workload management of an Application Support team (up to 10 officers).
• Provide specialist support for One Advance DRS, NEC Housing repairs and NEC Go-Mobile, including issue investigation and resolution.
• Manage and monitor the running of key IT applications, handling incidents and requests promptly.
• Oversee system upgrades, liaising with suppliers and stakeholders to minimise disruption.
• Analyse performance data and system behaviour to identify trends and improvements.
• Ensure data quality, data security and compliance with GDPR and other requirements.
• Promote best practices in customer service and application support standards.
• Support development and continuous improvement of support policies and workflows.

Skills

One Advance DRS scheduling

NEC Housing repairs

NEC Go-Mobile

Application support

Team supervision

GDPR / data protection

Job description

Rate: £310.36 pd PAYE (flexible holiday pay options)

Contract: Temporary, 3 months

Working Pattern: Full time, 37 hours pw M-F

Hybrid Working: Collect equipment + attend induction in Bristol; thereafter mainly home?based with occasional on?site requirements

The Role

We are supporting a large public sector organisation with the recruitment of a Senior Applications Support Officer. This is a key role within their IT Operations function, providing specialist support across critical business applications and supervising a small team within the wider Application Support service.

The organisation is seeking an experienced specialist with strong knowledge of One Advance DRS scheduling, NEC Housing repairs, and NEC Go?Mobile, to provide targeted support to their Housing Application Support team. You will investigate and resolve issues impacting the repairs service, ensuring smooth system operation and high?quality customer service.

This is a hybrid role: you will attend Bristol initially to collect IT equipment and complete induction, then work predominantly from home unless required for in?person sessions.

Key Responsibilities

Lead the day?to?day supervision and workload management of a small Application Support team (up to 10 officers).

Provide specialist support for One Advance DRS, NEC Housing repairs and NEC Go?Mobile, including issue investigation and resolution.

Manage and monitor the effective running of key IT applications, ensuring incidents and requests are handled promptly and professionally.

Oversee and coordinate system upgrades, liaising with suppliers and internal stakeholders to minimise service disruption.

Analyse performance data and system behaviour to identify trends, recommend improvements, and strengthen user controls.

Ensure all processes reinforce strong data quality, data security and compliance with statutory requirements including GDPR.

Promote best practice in customer service, process consistency and application support standards.

Support the development, implementation and continuous improvement of application support policies, procedures and workflows.

You Will Need (Essential Requirements)

Extensive knowledge and hands?on experience with One Advance DRS scheduling, NEC Housing repairs, and NEC Go?Mobile.

Proven background in application support, including troubleshooting, configuration understanding and issue resolution.

Strong communication skills with the ability to explain technical information clearly to non?technical users.

Experience supervising or supporting the development of team members.

Ability to analyse data, identify root causes and recommend practical improvements.

Previous experience working within a public sector or housing repairs environment.

Understanding of GDPR, data protection and secure application management.

Experience coordinating system upgrades or working with external suppliers.

Knowledge of wider NEC product suite or similar housing/repairs systems.

Ability to remain calm and solution?focused when dealing with complex or time?sensitive issues.