Senior Application Support Engineer - SQL-Driven, Hybrid Role

106 Recruitment; Redditch; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

106 Recruitment is recruiting for a Senior Application Support Engineer in Redditch. You’ll own escalated tickets end to end, digging into logs, writing real SQL, and working directly with the dev team when deeper investigation is needed.

The role combines hands-on troubleshooting with customer focus, requiring solid experience in application or software support, strong SQL, and the ability to read logs and form hypotheses before escalation.

Qualifications

• Solid experience in application or software support.
• SQL skills you're confident defending, not just using.
• Comfort reading logs and forming hypotheses before escalating.
• A customer-first mindset with ownership of tickets.

Responsibilities

• Own escalated tickets end to end from initial triage to resolution.
• Dig into logs, write real SQL, and trace application behaviour.
• Collaborate with the dev team for deeper investigations when needed.
• Participate in on-call rotations after initial ramp-up.

Skills

SQL Proficiency

Log Analysis

Escalation Handling

Application Support

Tools

SQL Profiler

Job description

106 Recruitment is recruiting for a Senior Application Support Engineer in Redditch. You’ll own escalated tickets end to end, digging into logs, writing real SQL, and working directly with the dev team when deeper investigation is needed.

The role combines hands-on troubleshooting with customer focus, requiring solid experience in application or software support, strong SQL, and the ability to read logs and form hypotheses before escalation.