Application Support Engineer

Spectrum IT Recruitment; Fareham; On-site; GBP 30,000 - 42,000; Full time

Job summary

Spectrum IT Recruitment is seeking a driven Application Support Engineer in Fareham to support business-critical applications. You will troubleshoot client tickets, work with developers, and ensure SLAs are met with strong customer service and clear communication.

The role involves gathering RFCs, testing updates, and contributing to continuous improvement teams. A proactive, learning mindset will help you thrive in a collaborative environment.

Qualifications

• Must have commercial experience in application/software support.
• Strong problem-solving and analytical skills.
• High attention to detail and organisation.
• Self-motivated with a willingness to learn.

Responsibilities

• Providing technical support and resolving application issues within agreed SLAs.
• Troubleshooting and managing client tickets from start to resolution.
• Working closely with stakeholders, analysts, and developers.
• Communicating clearly with clients and delivering excellent customer service.
• Gathering requirements for system changes (RFCs) and supporting their delivery.
• Testing, documenting, and supporting application updates.
• Assisting with debugging and implementing improvements (training provided).
• Contributing to team development and continuous improvement initiatives.

Skills

Application support

Analytical skills

Attention to detail

Self-motivated

Tools

Postman

XMLSpy

Visual Studio

Azure DevOps

Git

Job description

We're looking for a driven Application Support Engineer to join my client and help deliver exceptional Application Support for business-critical applications. If you enjoy problem-solving, working with clients, and collaborating with developers to deliver real solutions-this could be the role for you.

What You'll Be Doing

• Providing technical support and resolving application issues within agreed SLAs


• Troubleshooting and managing client tickets from start to resolution


• Working closely with stakeholders, analysts, and developers


• Communicating clearly with clients and delivering excellent customer service


• Gathering requirements for system changes (RFCs) and supporting their delivery


• Testing, documenting, and supporting application updates


• Assisting with debugging and implementing improvements (training provided)


• Contributing to team development and continuous improvement initiatives

Skills Required

• Must have commercial experience in application/software support


• Strong problem-solving and analytical skills


• High attention to detail and organisation


• Self-motivated with a willingness to learn

Highly Desirable:

• Knowledge of Agile, DevOps, and software lifecycle


• Understanding of APIs


• Experience with tools like Postman or XMLSpy


• Familiarity with Visual Studio, Azure DevOps, Git