Senior Application Support Engineer – SC/DV Clearance Eligible

JAM; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

JAM in the United Kingdom is seeking an experienced Application Support Engineer to contribute to the day-to-day support and ongoing support strategy of a complex, multi-technology application. Candidates must be eligible for SC/DV clearance and be prepared for infrequent client site visits across the country.

You will lead the handling of incidents, problems, service requests and changes, manage service records, and mentor a small team of engineers while coordinating with client and

Qualifications

• Experience in incident, problem and change management for complex applications.
• Ability to mentor and develop junior engineers.
• Proactive, independent worker with strong client relationship skills.

Responsibilities

• Manage incidents, problems and service requests and changes.
• Maintain accurate service records and liaise with client teams.
• Coordinate visits to client data centres for change implementation and incident resolution.
• Deliver improvements through proactive service management and monitoring.
• Produce service reports and post-incident reviews.

Skills

Incident management

Mentoring

Client liaison

Problem solving

Proactive

Independent working

Education

ITILv4 Foundation

Tools

Active Directory

DNS

Network routing

IPsec

PKI

Docker

RSA

VMware

MySQL

MongoDB

ELK Stack

Job description

JAM in the United Kingdom is seeking an experienced Application Support Engineer to contribute to the day-to-day support and ongoing support strategy of a complex, multi-technology application. Candidates must be eligible for SC/DV clearance and be prepared for infrequent client site visits across the country.

You will lead the handling of incidents, problems, service requests and changes, manage service records, and mentor a small team of engineers while coordinating with client and